@united From what I’m reading on blogs, forums and FB groups, you may see a mass exodus after this year and all that money will go elsewhere. It’s too late, people already feel shafted and will use up this last year of status then will jump ship.
So many truths in this article. We were brand ambassadors for @united. No more. With their program changes we feel that United doesn’t care about loyalty. #mileageplus#premier1k https://t.co/JQewVd5IIT
@united As loyal flyers for the past 4 years our pride for @united has dwindled because of these changes. It’s sad as we feel abandoned after all the effort we made to be loyal. We may not have been the biggest spenders but you got our money. #mileageplus
United’s MileagePlus changes accomplished one thing, and one thing only in my mind – they marginalised the only people who actually were willing to fight for their airline and defend it, no matter how many times it had been dragged down the aisles. @united
Someone daring enough to fly via Chicago in winter, because their beloved United flies there is a promoter of a brand. They have bought into the ecosystem, probably tell their friends and at that point, United is owning the “wallet share” from that customer. @united
In other words, chances are that other airlines aren’t getting much, if anything from a loyal United flyer. That’s worth a lot, even if the person isn’t spending $24k a year. Money out of a competitors pocket is pretty valuable… @united
@united If you want the new boarding process to succeed, which I hope it does, your staff needs to be trained to 1) keep lane 1 clear for all pre boarding 2) give time for 1k, global service to get past the line if there is one. It’s not a perk of it doesn’t work!
We have posted our thoughts on our recent stay at the Andaz Singapore. So much potential - if only they can improve on “the little things” that normally make the Andaz brand so great. https://t.co/aFRpgY0Bni @AndazSingapore@HyattTweets
.@AndazSingapore is a beautiful property, but service isn’t on point for the brand. For example, pool out of towels and not an attendant in sight. Can list other examples. @HyattConcierge