Gyan Gupta

Love to travel, watch movies, and play board games!

[Gyan Gupta @GyanGupta306]

Service by Zomato update
Order No 8321445148
Order for a cup of tea delayed by 1 hour
After constant follow up with the customer support, they asked me to stay up & receive the order because they don’t have the authority to cancel the order.
@zomatocare @deepigoyal @albinder

[Gyan Gupta @GyanGupta306]

@zomatocare 3/n - now, when I reorder, the order value is INR 540, but the coupon issued was of INR 470. As a result, I ended up losing the previous coupon benefit, and also had to pay the entire amount, wait for double the time for order. Is this fair?

[Gyan Gupta @GyanGupta306]

@zomatocare - there has been an issue with my order for two days consecutively, and the resolution hasn’t been optimal. Being charged instead of being refunded.

[Gyan Gupta @GyanGupta306]

@zomatocare 2/n - delivery associate delivers the products to a wrong flat, and then when I search and don’t find the products, I call him but he doesn’t answer the call. I contact Zomato customer team, and they’re unable to reach out either. They apologise, issue coupon, ask me to reorder.

[Gyan Gupta @GyanGupta306]

@zomatocare The issue with Zomato continues! No fair resolution of the problem! Oh, and looks like the issues of Zomato have flooded my feed. @zomato

[Gyan Gupta @GyanGupta306]

@zomatocare Hi. It’s not resolved. Have replied on DM

[Gyan Gupta @GyanGupta306]

@XpressBees_IN - I have been confirmed by your customer care team that my order has been lost in transit, but no one is marking it lost. As a result, the seller is not refunding me the money. What kind of a pathetic service is this?

[Gyan Gupta @GyanGupta306]

@AJIOLife I have been informed by your delivery partner the order is lost. Please process my refund.

[Gyan Gupta @GyanGupta306]

@AJIOLife @JioCare @reliancejio - pathetic delivery partner and service. A parcel marked out for delivery on 10th April, and no one willing to take responsibility of the parcel. Loss of faith and trust. @XpressBees_IN

[Gyan Gupta @GyanGupta306]

@AJIOLife And more importantly, Ajio doesn’t have a mechanism or process to pass customer calls to representatives who have the authority to decide and take actions. Better to have IVR than people, if that’s the process Ajio sticks with. Cost saving 101!

[Gyan Gupta @GyanGupta306]

@AJIOLife So, now Ajio has to work with customer care representatives who don’t understand what the customer is conveying! @XpressBees_IN has confirmed on call with me that the shipment has been lost, and the same has been communicated. But Ajio is not acting on refund. PATHETIC operation

[Gyan Gupta @GyanGupta306]

@AJIOLife Again, a standard reply. I want to know what’s the status of the investigation. Do you know where there package is?

[Gyan Gupta @GyanGupta306]

@AJIOLife So, the thing is, I’m tired of these standard replies. And would appreciate to know the status of my issue.

[Gyan Gupta @GyanGupta306]

@AJIOLife I was promised 24 hours for an update and delivery. It’s been more than that, and yet, no delivery and no update. What kind of service is this?!

[Gyan Gupta @GyanGupta306]

@AJIOLife @XpressBees_IN OID - FN4946307839. Pathetic support service. Something marked out for delivery on 10 April, hasn’t been delivered, no one is willing to address it. As a customer, I’ve also visited the hub. But alas, no one has customer experience sense. @reliancejio

[Gyan Gupta @GyanGupta306]

@anandmahindra 🙏🏼

[Gyan Gupta @GyanGupta306]

@bhogleharsha By listening to your podcasts and watching videos of your talks on YouTube (especially the one at your alma mater)

[Gyan Gupta @GyanGupta306]

6/n - rolling on the floor laughing!

[Gyan Gupta @GyanGupta306]

1/n - Let me tell you a story. A story about an online food delivery company. Raising the bar on innovation, this company has gone out of the way to introduce “Intercity Legends”. A customer can order dishes from select restaurants in India to their town! WOW!

[Gyan Gupta @GyanGupta306]

5/n - Me - “Don’t you get it? Or does your training not cover for the fact that you don’t call a customer at 11:45 pm at night, unless it’s for an order being delivered at that time?!” Agent - “Sorry, I just wanted to inform you to not wait up for the order”