Muhamamd Aamir Iqbal (Sultan Of Multan)

Traveler, Seo Expert, Ceo United Group Of Limousine

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

This morning at 5 AM, I received a WhatsApp message from HBL addressing me simply as Amir Iqbal. Let’s break down what’s wrong here:

First, if you’re contacting a customer via WhatsApp, the least you could do is verify if it’s the right number or if you’re speaking to the right person. A simple, "Is this Mr. Amir Iqbal?" would show a bit of respect. Instead, I get a message with no professionalism.

Second, HBL, you’ve been calling my international number—which means you know I’m living abroad. So, 5 AM is when you decide to message me? Is that a reasonable time to contact anyone? And before calling, wouldn’t it make sense to at least ask if I’m available for a call?

And let’s not forget, for the past 3 months, I’ve been requesting support, and your team kept telling me that you don’t use WhatsApp for communication. But when it comes to payment, suddenly you’re able to message me? This is not how you treat a loyal customer of 10 years.

It’s time for HBL to understand what real customer service looks like and start respecting their clients.

#HBLFail #CustomerServiceDisaster #RespectYourCustomers #Unprofessional #DoBetterHBL #NotAt5AM

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

This morning at 5 AM, I received a WhatsApp message from HBL addressing me simply as Amir Iqbal. Let’s break down what’s wrong here:

First, if you’re contacting a customer via WhatsApp, the least you could do is verify if it’s the right number or if you’re speaking to the right person. A simple, "Is this Mr. Amir Iqbal?" would show a bit of respect. Instead, I get a message with no professionalism.

Second, HBL, you’ve been calling my international number—which means you know I’m living abroad. So, 5 AM is when you decide to message me? Is that a reasonable time to contact anyone? And before calling, wouldn’t it make sense to at least ask if I’m available for a call?

And let’s not forget, for the past 3 months, I’ve been requesting support, and your team kept telling me that you don’t use WhatsApp for communication. But when it comes to payment, suddenly you’re able to message me? This is not how you treat a loyal customer of 10 years.

It’s time for HBL to understand what real customer service looks like and start respecting their clients.

#HBLFail #CustomerServiceDisaster #RespectYourCustomers #Unprofessional #DoBetterHBL #NotAt5AM

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

Good news! Another day has passed and still no resolution from HBL. They had all the time in the world to ignore my calls and concerns, but now they’re suddenly chasing me for payment.

I’m still standing by my word—I won’t pay for what I didn’t authorize. When will HBL step up and actually fix this?

#HBLFail #AnotherDayPassed #NoResolution #DoBetterHBL #CustomerServiceDisaster

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

Now HBL is calling me for payment, but where were they when I was calling every day, asking them to sort out the unauthorized transaction? I made it very clear that I’m not paying for something I didn’t do. But back then, they wouldn’t even listen.

Now that they want their money, suddenly they’re interested. Let’s see how this plays out! :)

#HBLFail #SelectiveHearing #DoYourJob #FixYourMistakes #CustomerServiceNightmare

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

Another day passed successfully, and still no action from HBL. It’s frustrating to see how they continue to ignore the issue and leave their customers hanging. I’ve made it clear that I did not authorize this transaction and I won’t pay for something I didn’t do. How much longer do I have to wait for a proper resolution?

#HBLFail #StillWaiting #CustomerServiceDisaster #FixThisNow #DoBetter

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

Still nothing from HBL. After 10 years of loyal service and countless transactions, this is how they treat their customers? I’ve told them repeatedly that this unauthorized transaction is their responsibility to fix due to their security failure, and yet they keep passing the buck.

How long do I have to wait for a proper resolution? This is unacceptable!

#HBLFail #StillWaiting #TerribleCustomerService #FixYourSecurity #DoBetterHBL

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

Listen, sir,

I am not living in Pakistan; I am a UK resident, and I am making it clear for your records that I will not pay for a transaction I did not authorize. I have told you multiple times that I did not make those transactions, and I will not take responsibility for something that happened due to your security failures.

It is HBL's duty to resolve this issue, not to push customers to a third party like the Banking Mohtasib. I will not pay for charges that are not mine. Kindly take this matter seriously and provide a resolution immediately.

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

This is Pakistan for you! We trust HBL for our services, and now they’re telling me to take my problem to the Banking Mohtasib. Let me remind you, HBL, I’ve been a loyal customer for 10 years, paying every transaction without fail. Now, due to your poor security, this unauthorized transaction happens, and you want me to run to a third party to fix it?

I already informed you, HBL – this is your responsibility to resolve. I won’t pay for your security failures. Handle the issue like a proper bank should!

#HBLFail #LoyalCustomerIgnored #SecurityFailure #DoYourJob #CustomerServiceNightmare

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

This is Pakistan for you! We trust HBL for our services, and now they’re telling me to take my problem to the Banking Mohtasib. Let me remind you, HBL, I’ve been a loyal customer for 10 years, paying every transaction without fail. Now, due to your poor security, this unauthorized transaction happens, and you want me to run to a third party to fix it?

I already informed you, HBL – this is your responsibility to resolve. I won’t pay for your security failures. Handle the issue like a proper bank should!

#HBLFail #LoyalCustomerIgnored #SecurityFailure #DoYourJob #CustomerServiceNightmare

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

#HBL real face !

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

After 10 years and over 200 million PKR in transactions, I’ve always trusted HBL and paid every bill on time. Now, when an unauthorized $2000 transaction occurs, they’re telling me to chase a 3rd party for resolution, claiming it’s my liability because the transaction was made using my details.

Their response?
"We apologize for the inconvenience caused. The investigation has concluded that the transaction was authorized using your confidential details. If you wish to pursue further, contact the Banking Mohtasib of Pakistan."
Let me make this clear – I will not pay for something I didn’t authorize, and I refuse to go running to some other forum to resolve this. Worldwide, the bank handles these disputes, but in Pakistan, it’s as if HBL can just shrug off responsibility. I'm in the UK, and here, the banks handle such cases properly – no running around required.

HBL, I’m not paying this. You handle it. That’s your job, not mine!

#HBLFail #CustomerServiceDisaster #DoYourJob #NoResponsibility #UnacceptableService #BanksShouldDoBetter

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

After 10 years and over 200 million PKR in transactions, I’ve always trusted HBL and paid every bill on time. Now, when an unauthorized $2000 transaction occurs, they’re telling me to chase a 3rd party for resolution, claiming it’s my liability because the transaction was made using my details.

Their response?
"We apologize for the inconvenience caused. The investigation has concluded that the transaction was authorized using your confidential details. If you wish to pursue further, contact the Banking Mohtasib of Pakistan."
Let me make this clear – I will not pay for something I didn’t authorize, and I refuse to go running to some other forum to resolve this. Worldwide, the bank handles these disputes, but in Pakistan, it’s as if HBL can just shrug off responsibility. I'm in the UK, and here, the banks handle such cases properly – no running around required.

HBL, I’m not paying this. You handle it. That’s your job, not mine!

#HBLFail #CustomerServiceDisaster #DoYourJob #NoResponsibility #UnacceptableService #BanksShouldDoBetter

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

After 10 years and over 200 million PKR in transactions, I’ve always trusted HBL and paid every bill on time. Now, when an unauthorized $2000 transaction occurs, they’re telling me to chase a 3rd party for resolution, claiming it’s my liability because the transaction was made using my details.

Their response?
"We apologize for the inconvenience caused. The investigation has concluded that the transaction was authorized using your confidential details. If you wish to pursue further, contact the Banking Mohtasib of Pakistan."
Let me make this clear – I will not pay for something I didn’t authorize, and I refuse to go running to some other forum to resolve this. Worldwide, the bank handles these disputes, but in Pakistan, it’s as if HBL can just shrug off responsibility. I'm in the UK, and here, the banks handle such cases properly – no running around required.

HBL, I’m not paying this. You handle it. That’s your job, not mine!

#HBLFail #CustomerServiceDisaster #DoYourJob #NoResponsibility #UnacceptableService #BanksShouldDoBetter

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

After 10 years and over 200 million PKR in transactions, I’ve always trusted HBL and paid every bill on time. Now, when an unauthorized $2000 transaction occurs, they’re telling me to chase a 3rd party for resolution, claiming it’s my liability because the transaction was made using my details.

Their response?
"We apologize for the inconvenience caused. The investigation has concluded that the transaction was authorized using your confidential details. If you wish to pursue further, contact the Banking Mohtasib of Pakistan."
Let me make this clear – I will not pay for something I didn’t authorize, and I refuse to go running to some other forum to resolve this. Worldwide, the bank handles these disputes, but in Pakistan, it’s as if HBL can just shrug off responsibility. I'm in the UK, and here, the banks handle such cases properly – no running around required.

HBL, I’m not paying this. You handle it. That’s your job, not mine!

#HBLFail #CustomerServiceDisaster #DoYourJob #NoResponsibility #UnacceptableService #BanksShouldDoBetter

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

It’s been almost a month, and I’m still waiting for HBL to resolve my issue. What a “service”! How can a bank operate like this? No action, no follow-up – just leaving customers hanging. Unbelievable!

#HBLFail #1MonthAndCounting #TerribleService #DoBetter #CustomerServiceNightmare

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

It’s been almost a month, and I’m still waiting for HBL to resolve my issue. What a “service”! How can a bank operate like this? No action, no follow-up – just leaving customers hanging. Unbelievable!

#HBLFail #1MonthAndCounting #TerribleService #DoBetter #CustomerServiceNightmare

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

@HBLCare How long it will take?

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

@HBLCare Still Waiting ...

[Muhamamd Aamir Iqbal (Sultan Of Multan) @GypsyAamir]

@HBLCare Please check DM