Matthew White

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[Matthew White @HCMinGeorgia]

https://t.co/evS5wZRj7g

[Matthew White @HCMinGeorgia]

We do not feel like we are being arbitrary or unreasonable to want a favorable resolution to having our luggage repaired/replaced and a refund for just the first class upgrade for the 2nd leg that we missed due to no fault of ours. We would appreciate any insight and advice.

[Matthew White @HCMinGeorgia]

Our questions: are we being unreasonable to try and move this further with @Delta?

[Matthew White @HCMinGeorgia]

As I explained earlier, her generosity was purely because we were first class customers stuck waiting on the plane as the rest of the passengers exited, it had nothing to do with us missing our second leg. That happened WELL before we even landed.

[Matthew White @HCMinGeorgia]

2) That we were already compensated by the flight attendant for the missed flight.

[Matthew White @HCMinGeorgia]

Their reasons are 1) we did not file a timely claim for the luggage (I do not know how much more timely we could have been...we literally walked from the carousel to the counter dragging our broken luggage with us) and

[Matthew White @HCMinGeorgia]

Fast forward to today. We have now been told, after attempting to contact/resolve our issues for months, that @delta has closed our case and there will be no further resolution.

[Matthew White @HCMinGeorgia]

We immediately went over to customer service and made a claim with @Delta for the damaged luggage. We have the claim number and slip that the agent filled out for us, and have presented this information to @delta numerous times.

[Matthew White @HCMinGeorgia]

Upon arriving at the airport our luggage took about an hour to show up and one of the wheels was completely missing/broken off from my wife's brand new luggage. I say brand new because we purchased it 2 days before we left for Hawaii and this was the first time we had used it.

[Matthew White @HCMinGeorgia]

We were happy to be rebooked and were told by the agent to contact @delta after returning home to handle the first-class refund for the second leg (which we tried to do, leading to this frustration and post).

[Matthew White @HCMinGeorgia]

We already knew that we had missed our connecting flight to Atlanta and were told that we would need to go to customer service for rebooking. Once off the plane, we did just that. The flight was almost full and we were told there were no first-class seats available.

[Matthew White @HCMinGeorgia]

As we deplaned, there seemed to be some issue with not letting first class passengers deplane first, so our very sweet flight attendant said she was going to “take care” of us for having to wait to deplane. Somehow, she gave us each $50 vouchers for our @Delta Sky Miles account.

[Matthew White @HCMinGeorgia]

We understood this at the time (we were delayed from taking off for 50 minutes), but it digressed from there.

Let me point out, we did get to fly first class from Hawaii to LA, and our service from the @delta team on that flight was top-notch.

[Matthew White @HCMinGeorgia]

The plane that we were taking to LA was delayed because a different flight to Salt Lake City had been canceled due to staffing issues and they were trying to get as many of those passengers on our flight as possible.

[Matthew White @HCMinGeorgia]

In May, we went to Hawaii, flying on @Delta. For our return trip to Atlanta, we booked first-class seats to treat ourselves as this was most likely a “Once In A Lifetime” trip. We had two legs, first to Los Angeles and then to Atlanta.

[Matthew White @HCMinGeorgia]

This will be a little long and a few tweets, but I need some insight from my business associates especially those that work for airlines and/or travel frequently.

[Matthew White @HCMinGeorgia]

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