HGEM

We are an award winning market leader in Guest Experience Management, working exclusively in the hospitality industry. #GEM #GuestExperience

[HGEM @HGEM_]

Meet Marine😊

Marine has seamlessly stepped into the role of Client Success Manager, where she is already helping our clients deliver exceptional hospitality experiences💚

🍴 𝐃𝐨 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐚 𝐠𝐨-𝐭𝐨 𝐬𝐩𝐨𝐭?

Chez Marcel, Bristol - you 𝘮𝘶𝘴𝘵 try the French cider!

[HGEM @HGEM_]

🔥 Big flavours, bold character… and now, insights into exceptional hospitality experiences.

We’re thrilled to partner with @BigEasyLondon to support their legendary hospitality journey.

#GuestExperience #HospitalityInsights #HospitalityExcellence

[HGEM @HGEM_]

Meet Tammy! 🌟

👉 𝐌𝐨𝐬𝐭 𝐦𝐞𝐦𝐨𝐫𝐚𝐛𝐥𝐞 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:

"My daughter’s wedding held at @SouthLodgeHotel. The staff, facilities, and beautiful grounds made for a very special day."

Welcome, Tammy!

#GuestExperience

[HGEM @HGEM_]

On Thursday, HGEM's Steven and Anna enjoyed the fabulous 𝘚𝘱𝘦𝘦𝘥 𝘞𝘪𝘯𝘦 𝘛𝘢𝘴𝘵𝘪𝘯𝘨 event hosted by Hospitality Titans & SevenRooms 🍷

A huge thank you to the teams behind this event, including the fantastic wine experts😊

#HGEM #HospitalityNetworking

[HGEM @HGEM_]

HGEM’s Emily, Louise, Sarah, and Joanna have had a fantastic week at Royal Ascot 🐎🎩

On the ground, they’ve been ensuring our Mystery Guest Audits run seamlessly - setting the bar higher than ever 👏

Our @Ascot partnership: https://t.co/bONRhKu0yk

#RoyalAscot2025

[HGEM @HGEM_]

We had an amazing time at the BII #LOYA Summer Event on Tuesday... and what a scorcher it was! ☀️

Our very own Steven Pike was part of the esteemed judging panel, crowning the Three Horseshoes, Witney as the thoroughly deserving winners - a huge congratulations! 🎉

#LOYA25

[HGEM @HGEM_]

A huge congratulations to several of our wonderful clients who scooped an award at the @QSRMediaUK Awards!

👉 @cocodimama_uk

👉 @SaladProject

👉 @PopeyesUK

👉 @ChopstixUKI

Also, a massive well done to all the other finalists and winners! 👏

#Hospitality

[HGEM @HGEM_]

The BII #LOYA Summer Event has officially begun - and what a fantastic day it’s shaping up to be! ☀️

HGEM’s Steve, Bryony and Anna are there, alongside our wonderful guests and are looking forward to a day full of celebration & well-deserved recognition🤝

#BII #TeamHGEM

[HGEM @HGEM_]

👋 Meet Anna, our new Marketing Manager!

🍽️ Most memorable hospitality experience:

"Ugly Butterfly by Adam Handling, next-level menu and a true zero-waste ethos." @AHRestaurants

💡Top marketing tip:

"Lead with purpose, not product."

Welcome, Anna! 💚

#MeetTheTeam #HGEM

[HGEM @HGEM_]

We’re thrilled to see our amazing client @wagamama_uk have launched their brand-new summer menu🌞

This is a fantastic example of how listening to your customers can directly influence menu innovation 🍽️

👏 Hats off to the wagamama team!

#GuestFeedback #wagamama #HGEM

[HGEM @HGEM_]

A warm welcome to PUBLIC URBAN BARS LTD! 🎉

We’re delighted to be supporting the team, with our Mystery Guest Audits, to help them gain valuable insights across their 6 venues!🎶

We're excited to have you on board!💚

#HospitalityExcellence #GuestExperience #HGEM #Partnership

[HGEM @HGEM_]

...Before the Spicy Margaritas started flowing last night at #Cheers! 🌶️🍸

A huge thank you to everyone who joined us and made it such a memorable evening!

A big shout to the S4labour team for their brilliant organisation skills💚

Already counting down to Cheers! 2026 🎉

[HGEM @HGEM_]

We're thrilled to see our amazing clients The Salad Project and Dishoom, team up for a delicious new collaboration - an Indian-inspired salad featuring chaat masala, malai chicken and a mustard dressing!🥗✨

Salad of dreams🤤

#customersuccess #hospitality #collaboration

[HGEM @HGEM_]

Amazing to see that our brilliant client Gaucho - have been named as one of the Best Places to work in The Sunday Times for the second year it a row!👑🎊

Congratulations team, very well deserved💚

#hospitality

[HGEM @HGEM_]

Welcome on board, the fabulous- Twycross Zoo!👋

A conservation charity, protecting endangered species around the world🐒

We are incredibly excited to be supporting with Mystery Guest Audits, Guest Feedback & Review Management to enhance the customer experience💚

#hospitality

[HGEM @HGEM_]

Exciting news from MCA Insight about our wonderful client Tortilla- who have reported a 3.5% revenue uplift to £68m for FY24 and like-for-like sales up by 5.9% for 2025 Q1🎉📈

Amazing work- Well done team 👏💚

#hospitality #clientsuccess

[HGEM @HGEM_]

We are pleased to welcome on board - Akara!👋

A restaurant located in Borough Yards, offering a relaxed dining experience with a modern twist on West African cuisine🦁

We are incredibly excited to be supporting the team to focus on service & brand standards💚

#hospitality

[HGEM @HGEM_]

We had such a great time on Tuesday night hosting an incredible evening in partnership with Hospitality Titans ™️at the beautiful Mint Leaf London! 🍸✨

Thank you to those who joined us and made the night extra special🙌

Roll on the next one 👏

#hospitality #event

[HGEM @HGEM_]

HGEM's Beth, Emily, Steven, Keit and Bryony are at the #Propel - Excellence in Pub and Bar Retailing Conference today, where they have listened to some brilliant talks so far💚

Big shout out to the Propel team for a fabulous event, as always 👏🏻

#propel #hgem

[HGEM @HGEM_]

We are pleased to welcome on board, the wonderful- Barn Stanway!🌸

A beautiful garden centre & café known for their delicious coffee, cakes & home cooked breakfast☕

We are incredibly excited to be supporting with Mystery Guest Audits to help monitor service💚

#guestexperience