I hope to help other victims & thier friends & family undertand more by telling my own story of surviving Domestic violence & stalking. Lets end the silence x
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@TomTom Once again you are ignoring what I have said. I have had my watch since 2016 and used it from the outset with a one plus android handset and it has worked just fine
I then ran the London marathon and used my watch and syncing that one activity crashed the app
This isn't a recent issue this started in late April I have been attempting to get in contact and get an answer from TomTom and all I get told is try this fix and that fix as you call it does not work hence I want my money back
@HNTMYStalker Hi, we are experiencing server issues with our website & programs, this is being worked on with high priority and we hope to have a resolution soon. We apologise for the inconvenience caused. Regards, TomTom team
@TomTom Oh and I was also using it on my one plus 3 handset before and it was fine- of you want my login you can see all my activities and how the app was working pre marathon
Your app crashes when an endurance activity is recorded- this is nothing to do with my phone
@TomTom It is android and a one plus 6
Once again I have give through all of this several times with your team via email
I have been pushed around in circles for nearly 3 months now with no resolution and no one actually listening to me!
@TomTom Hello
I have been through all of this with your customer service team 6 times now it's android and my phone isn't the issue is your app
Look at your forums they're filled with users doing endurance sports with the same issue as I have
RunKeeper is a free app and it can cope...
I have done this about 20 times it didn't work and on the odd time it did the app crashes again after 1 activity
I have been told about 20 times to try that & I am very fed up it didn't work
@HNTMYStalker Hi, to try & resolve issues with the app remove the app, clear the watch from the phones bluetooth, turn the phone off & on, re install the app and try again. Also check your phone is listed for 100% compatibility: https://t.co/lZ9eFhwpQV Regards, TomTom team
This has nothing to do with that it's your Runner 3 watch and the app that it syncs with my issue started in late April & had not been resolved - hence I now want compensation or a refund
@HNTMYStalker Hi, we are experiencing server issues with our website & programs, this is being worked on with high priority and we hope to have a resolution soon. We apologise for the inconvenience caused. Regards, TomTom team
@TomTom your customer service is appalling. Your app fault means I can't use my watch & you refuse to refund/compensate me!
If u do endurance sport avoid TomTom!
@BBCSport thank you for ruining the final by putting only iPlayer playback of the run up but not the actual match for those who couldn't watch! Then having headlines of who won! Cheers 😠