@gandalfp Hi there! In our DIY software, if you're eligible we auto-calculate this credit for you. If you still have questions please feel free to DM us and we will connect with you.
@yrashk Hi Yurii, thank you for the feedback and for 15 years with us! We're sorry for the frustration with not being able to remove an add-on without starting over in our online tax software. We've passed this along to our team for review.
@Uncle_Jed_1 Hi there! That $2,725 average comes from our Free Second Look service, not our software. A Tax Expert reviews your previously filed return (from any software/preparer) for missed credits, deductions, or errors. You can find more information here: https://t.co/jhuCuDyXDF
@gogirl0707 Hi @gogirl0707, we're sorry to hear that! This is definitely not the experience we want for you. Please send us a direct message with more details and a member of our team will be happy to assist you.
@dragonfly666797 Hi there, We're sorry to hear the Advantage Mastercard hasn't been the right fit. You can transfer your balance off the card via Interac e-Transfer® or Visa Direct at any time. Visit https://t.co/cxogQuaMIA for information, or reach our support team at 1-855-342-6924.
@BillQuan33 Hi @billquan33, we're sorry to hear about your experience. Please send us a private message with details and we'll make sure your feedback gets passed along to the office location.
@alexschoeffner Hi Alex, we're sorry to hear about this. Please send us a direct message and include the office locations you visited so we can look into this. Thank you!
@itzeno1984 Hi there, Basic returns can be filed for free using our online software. If our software is prompting you to upgrade, it's because the tax return information entered doesn't qualify for the free package. You can find all the pricing details here: https://t.co/MldAowkZ1U
@emran84@HRBlock Hello @emran84, we're sorry to hear about this. Send us a private message and include this information and which office you've filed with so we can help.
@Khan8516 Hi @Khan8516, we're sorry to hear about this experience. Can you send us a private message and include this information so we can assist? Thank you!
@NeelimaNSingh Hi @NeelimaNSingh, We’re really sorry to hear this. It’s important to us that every client feels respected and supported. Please DM us with the details so we can look into what happened and make things right. We’re here to help!
@vivekrautela01 Hi @vivekrautela01, We understand your frustration regarding your wife's ineligible claim. Our team has previously spoken with you, and tried to reach you a few additional times, including last Friday, with no answer. As mentioned before, we can’t assist over social media.
@CaulpnryDC Hi @CaulpnryDC, sorry to hear about this. Send us a direct message, and include the office you're working with so we can follow up on this for you. Thank you!
@vivekrautela01 Hi @vivekrautela01, we're very sorry you have not been contacted yet. We've just escalated your reference number and someone will be in touch soon. We appreciate your patience!