HSBC UK

The official account for HSBC UK. DM us for help 8am-8pm or chat with us 24/7 in mobile or online banking. Please do not post any personal information.

[HSBC UK @HSBC_UK]

@conord1994 Hi Conor, we are currently experiencing issues with our automated system which is causing an unusually high volume of telephone calls, and Chats. Our teams are working hard to get this fixed as quickly as possible. We apologise for any inconvenience caused.

[HSBC UK @HSBC_UK]

We'll be doing some routine maintenance on Sunday 19 July 2026 which means our mobile and online banking will experience service disruption from 01:00 to 02:30. We're sorry for any inconvenience, and thank you for your patience.

[HSBC UK @HSBC_UK]

@chl16228 Hey Chris! 👋 You can make a payment to your HSBC Credit Card using the following details:

Sort code: 40-42-46
Account number: 09003649
Name: HSBC BANK VISA
Reference: 16-digit HSBC Credit Card number

Please click the 'Send a private message' button if anything else. 💳 -Jack https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@Mitzy79084028 Please keep us updated and let us know how you get on, and if there's anything else you need afterwards. Our Social Media Team are available on X, Facebook or Instagram @HSBC_UK between 8am and 8pm UK time every day. 💬 -Jack https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@gio726466 Thank you for your kind words, Giorgi! We're thrilled to hear that you're satisfied with our high-level specialists and qualified consultants. Your recommendation means a lot to us, and we appreciate your support. If you ever need anything else, just let us know! 🙌 -Jack https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@MadKenO Hey Ken! 👋 When setting up your Direct Debit for your HSBC Credit Card with NatWest, it would be the address of your local branch with them. You can complete the Mandate eForm by visiting https://t.co/lFQar52vuk. Feel free to click the 'Send a private message' button. 💳 -Jack https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@YDDelia Hi Yvonne, please feel free to join me in a private chat? Thank you -Haz https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@eelemsti Hi there, can you please join me in a DM so that I can look into this for you? - Tom https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@sumandeba Hi there, I'd be happy to help you, please join me in a private chat? Thank you -Haz https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@SallyF100 Hi Sally, I do apologise for this. Can you please join me in a DM so that I can take a closer look into this for you? - Tom https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@AFC_Gooner10 Hi there, there is no known issue with the mobile banking app. Can you please join me in a DM so that I can take a closer look into this for you? - Tom https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@kevsam39 Hi there! 👋 We're a little limited on X with how many characters we can use to respond here. Please click the 'Send a private message' button to join us in a Direct Message, and we'll guide you through the next steps to securely access the unread documents. Thank you. 💳 -Jack https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@voivicore Hey Voi! 👋 I'm Jack, and I'm part of the Social Media Team at HSBC UK. I've responded to your private message via DM. Please could you kindly review our conversation? Look forward to chatting with you again soon. Thank you! 🙏 -Jack

[HSBC UK @HSBC_UK]

@BradBradansell1 Hi Brad, I am sorry to hear this. This should be in your T&Cs on the link. Please can you join me in a DM, so that we can discuss this further? https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@jdtradefrxx Hi Dhinesh, please join me in a DM and I will do my best to help you. - Tom https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@deborahmalone23 Hi Debbie, apologies for the inconvenience caused. Can you please join us in a private chat by clicking on the link shared, so we can look into this and support you? Thanks - Juhi https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@jdtradefrxx Hi Dhinesh, we apologise for the inconvenience caused. Please send us a DM, and we’ll be able to look into this for you. Kindly click on the link. https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@LawrenceXSKW Hey Lawrence! 👋 You will need to call our Digital Support Team directly on 0345 600 2290 or [phone] overseas between 8am and 8pm UK time, and our specialists will be able to get this sorted. Any other questions, please click the 'Send a private message' button. 📱 -Jack https://t.co/OCvB5tjRBZ

[HSBC UK @HSBC_UK]

@Bertrandiarp Good morning. Are you still having issues accessing the app? If so, please join us in a DM, by clicking the link below, and we will look to support you. Thank you. https://t.co/OCvB5tjRBZ