@mandsbank

We’re here to help 7 days a week, 8am-8pm, if you have any queries please tweet, but don’t include any of your personal or account details.

[@mandsbank @MandSBank]

@Leveret1961 Hi Leveret, I didn't mean to come across as rude, so I do apologise. I was merely stating that on occasion refunds do miss statements. If you would like to dm we can discuss and get things checked for you. Best wishes, Kim

[@mandsbank @MandSBank]

@Leah_Megan1 Hi Leah, I'm sorry to hear you are having issues. If you can please call into the team as they will need to complete a troubleshooting process. Please call 0345 900 0900. Best wishes, Kim

[@mandsbank @MandSBank]

@Leveret1961 Hi Levert1961, This would depend on the retailer that's sent the refund on their timescales. Best wishes, Kim

[@mandsbank @MandSBank]

@DEasterbrook98 Hi Dan, sorry to hear this. If you can log in to the app and chat with us or call we can check a few things to get this for you. Best wishes, Kim

[@mandsbank @MandSBank]

@McKay779 Yes you can still make payments direct from your own bank. Nothing is changing currently but for the most upto date information check our website. Thanks, Kim

[@mandsbank @MandSBank]

@marksandspencer @McKay779 Hi McKay Clan, I have attached the link for the ways to pay for you to check you are completing correctly. https://t.co/71b8j1AqO0
Best wishes, Kim

[@mandsbank @MandSBank]

@MrsWilliams1981 Hi Laura, if you choose chat with us on the app we will be able to check this for you. Best wishes, Kim

[@mandsbank @MandSBank]

@ScottishCEO Hi Jane. Many thanks for your messages. I will certainly pass on your thank you to Kim! Hope you have as lovely evening - Dawn.

[@mandsbank @MandSBank]

@GymCentral Hi, You are very welcome this is what we are here for. Have a good day. Best wishes, Kim

[@mandsbank @MandSBank]

@WelshGraham Good afternoon, Graham. Thanks for getting in touch with us today. Yes, there should be a signature strip on the reverse of your card, so please make sure you sign it with your signature. Hope you have a lovely day - Dawn.

[@mandsbank @MandSBank]

@JockThomson54 Thanks for getting back in touch with us, Jock. Rest assured, when you call us, we will be able to go through the available options for you. Hope you have a lovely day, Dawn.

[@mandsbank @MandSBank]

@JockThomson54 Hi Jock. Thank you for getting in touch with us. So we can assist you further with this query, please call us on 0345 900 0900. We're available 8am-8pm. Many thanks, Dawn.

[@mandsbank @MandSBank]

@ScottishCEO Hi Jane, The best way to contact us is to speak with us. If you can find a way to direct message us then we can take some details from you to look up some information. But on a public forum I would not reccomend doing this. Thanks, Kim

[@mandsbank @MandSBank]

@XandF Hi Alex, I am sorry to hear everything you tried didn't work. Are you able to go into store to pick up instead. Did the travel money team suggest anything else at all? It may be worth calling them again as it could be a system issue. Best wishes, Kim

[@mandsbank @MandSBank]

@ScottishCEO Hi Jane, My sincerest apologies for the typo. I do hope the sparks team managed to help you with your query. Best wishes, Kim

[@mandsbank @MandSBank]

@florabynight Hi Laura, You would need to speak to the sparks team as it is their expertise as it a sparks offer they would be able to go into detail with you Please call the number for sparks team on 0333 014 8423. Thanks, Kim

[@mandsbank @MandSBank]

@ScottishCEO Hi Jan, As we do not deal with account specific queries here you would need to call into us there is no other option I'm afraid. Thanks, Kim

[@mandsbank @MandSBank]

@leighbike636 Hi I'm sorry to hear this, if you do have mobile banking you can freeze the card on the app. Or please call 0800 085 2411. Best wishes, kim