Hamilton Street Railway

The official account for Hamilton Street Railway providing news & customer service. Monitored weekdays from 8:30am to 4:30pm.

[Hamilton Street Railway @hsr]

@R1821Alex55568 eligibility, [email protected]. Thank you. 2/2

[Hamilton Street Railway @hsr]

@R1821Alex55568 Children (5 and under) ride free with a paying customer, and children (6 to 12) ride free with a PRESTO card.
All our fare information is posted on https://t.co/pba45L4kKa. You are welcome to contact our customer care team if you have specific questions about fare 1/2

[Hamilton Street Railway @hsr]

@DertyChaos69 Hi. We'll share this with our HSR Customer Care team to investigate. If possible, can you also send an email with the details to them at [email protected]? Thanks.

[Hamilton Street Railway @hsr]

On November 11, veterans in uniform will ride to and from Remembrance Day services for free and HSR will briefly pause service at 11 a.m. to observe two minutes of silence. Several HSR routes will also be delayed or on detour. Visit https://t.co/awdktD0YfZ to learn more.

[Hamilton Street Railway @hsr]

@maggieeward Hi. Please contact HSR Customer Care at 905-528-4200 or [email protected] (Monday to Friday, 8 a.m. to 4 p.m., excluding holidays) with the details. They'll need the date, time, location and route information.

[Hamilton Street Railway @hsr]

Effective from 2:08 p.m. on Nov 5, 2026: Routes 1A King, 5A Delaware & 51 University are detouring in the McMaster University area until further notice.

For detour info, check your trip planning app or visit https://t.co/1KOlmH9SFl. Thank you for your patience.

[Hamilton Street Railway @hsr]

@emilysunflowers Hi Emily, we're sorry to hear about this experience. Could you please let us know what time the bus was scheduled to arrive and which bus stop you were waiting at? This information will help us look into the issue.

[Hamilton Street Railway @hsr]

HSR��s Annual Customer Survey deadline is now Nov 15! Share your feedback and help us improve transit.

Complete the survey for a chance to win 1 of 10 $100 PRESTO cards. Open to Ontario residents 18+. Entry optional. Rules at the link.

Survey closes Nov 15!

�� Link in bio

[Hamilton Street Railway @hsr]

Due to lane closures for Hamilton Road 2 Hope Marathon going northbound on Beach Blvd, Route 11 Parkdale will detour from Sunday, November 1, 2026 from 8:00a.m. to Sunday, November 1, 2026 at 4:00p.m.

[Hamilton Street Railway @hsr]

Hamilton Day is back tomorrow with a Halloween twist! 🎃

Hop on HSR to explore Hamilton’s neighbourhoods, catch live shows, and find spooky surprises. Support local and join the fun!
Plan your trip: https://t.co/DUt0KIU3aW and visit https://t.co/R4xydOfqmP for more info.

[Hamilton Street Railway @hsr]

Congrats to Logan, our August 2026 Rate My Ride winner! 🎉 Logan wins a $50 PRESTO card.

Want to win next month? Share your feedback in the Rate My Ride Survey for a chance to win!

📝 Take the survey: https://t.co/7CX62ZJQnp

#RateMyRide #HSR #PRESTO #HamiltonTransit

[Hamilton Street Railway @hsr]

Our real-time bus arrival information will not be available in third-party trip planning apps between 5 p.m. and 8 p.m. on Thursday, October 22, 2026 due to network maintenance. Trip planning services and fixed bus schedules will be available. We apologize for the inconvenience.

[City of Hamilton @cityofhamilton]

City systems are being restored following a power issue. All City facilities are open and operating and municipal services continue to be delivered. While these systems are being restored, you may experience some interruptions. We thank you for your patience.

[Hamilton Street Railway @hsr]

#HSRalert Oct 20. HSR real time trip information is currently off line due to internet outage. Schedules avail. in trip planning apps. Leave extra time for travel. Thank you for your patience.

[Hamilton Street Railway @hsr]

@richretrogamer If you see something on the bus, please let the bus operator know. You can also email our customer care team at [email protected] with the details of the incident, including the date, time, location and route number.

[Hamilton Street Railway @hsr]

@GRMasca Hi! Can you please reach out to our customer care team at 905-528-4200 or [email protected] with the details of this incident? Please ensure you include the date, time, route and bus number in your email. Thank you.

[Hamilton Street Railway @hsr]

@AllanBedford the right team for review. Email: [email protected]. 2/2

[Hamilton Street Railway @hsr]

@AllanBedford We're so glad that you took the time to complete the survey - Thank you!

Can you please share your comments regarding the bus shelter amenities and transit advertising with our customer care team directly? Connecting with them ensures that your comments are forwarded to 1/2

[Hamilton Street Railway @hsr]

@HamCyberCabs We hope to see you there!
https://t.co/ch1zknGi3W

[Hamilton Street Railway @hsr]

You're invited! HSR’s Annual Transit Accessibility Public Event is Oct 14, 6–7:30pm at Courtyard by Marriott, Lancaster Room A, 1224 Upper James St. Share feedback & help shape accessible transit. Watch live on the City of Hamilton’s YouTube (link in bio). #HSR #Hamont

[Hamilton Street Railway @hsr]

We want to hear from you! 🚌 Whether you ride HSR every day, once in a while or don't currently use transit, your feedback matters!

Take HSR's first Annual Customer Survey.
📅 Have your say by November 1, 2026.
🔗 https://t.co/hCYZGpa4AR