Rich

Writer, editor, lifehacker and technologist.

Living the digital dream in sunny FLA.

[Rich @HTG_Rich]

Ever considered giving Linux a try? Well, thanks to Microsoft ending support to Windows 10, there should be plenty of unsupported PCs out there, and the KDE project makes a compelling case to switch. https://t.co/IT7KWIYkR4 #Linux #Windows10 #OpenSource

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In this piece, @CMSWire Contributor @dustinengel provides 10 clear steps to navigate the transition toward consent-driven marketing.

Get the full story here: https://t.co/9gVZs4cDhI

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With the sun setting on third-party cookies, the future of #personalizedmarketing hinges on mastering consent-based tactics and best practices.

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Clear communication, incentivization strategies, and gamification are key to thriving in this new era of #consentbasedmarketing.

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Karna Crawford, Chief Marketing Officer at Marqeta, shares her philosophy on regaining humanity in the B2B customer experience with @CMSWire Senior Editor Michelle Hawley (@msophiahawley).

Regaining Humanity in B2B Marketing: A Conversation With Karna Crawford, CMO of Marqeta https://t.co/xIfYCvoMXe

#customercentric #B2B

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Stay tuned for more episodes where we bring thought leaders like Sean to discuss the future of customer service and support on #BeyondtheCall. Follow me to join the conversation!

What’s your biggest challenge in adapting to digital-first customer service?

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New Episode Alert! Please join me, Rich Hein, on #BeyondTheCall as we explore the transformative shifts in #customerservice. Dive into our discussion with Sean Albertson (@Sean4ROCKS), founder of CX4ROCKS and former head of client experience at Charles Schwab.

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Tune in to the full episode to discover why grasping these trends is essential. Stream it here: https://t.co/bGKyVj9xYi

#Leadership #CMSWireTV

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GPT4o is now available in the OpenAI API for developers, and soon, a desktop app will bring these capabilities to even more users. Want all the details? Read the full story on @CMSWire. https://t.co/jtpZnUXN9U

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Breaking News! @OpenAI has just unveiled GPT4o, promising a seamless blend of text, vision, and voice capabilities.

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According to #OpenAI, more than 70 experts have rigorously tested #GPT4o to ensure it's equipped to handle the complexities of bias, fairness, and misinformation. #EthicalAI

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Want to see more? View the entire episode on CMSWire. https://t.co/YagvxROdHA

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In yesterday's episode of CMO Circle, CMSWire Senior Editor Michelle Hawley (@msophiahawley) sits down with @Marqeta CMO @KarnaCrawford as she shares her thoughts on regaining the humanity in the B2B customer experience.

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Its paramount to strike the right balance between leveraging technology while maintaining authentic human connections. The starting place, says Crawford, should be how can technology help scale personalization & measure if we're effectively connecting with customers as humans?

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Want to know more? Get all the details on Musk’s vision and the potential shifts in the media landscape on @CMSWire .

https://t.co/MXaccZIIDn

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Elon Musk has some bold plans for Grok and how X users get their news. @CMSWire's Alex @Kantrowitz shares Musk's vision on #Grok, as a real-time news synthesizer, blending news and social commentary.

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There is no shortage of challenges here. Concerns loom large around proper citations, potential AI errors, and impacts on traditional publishers.