@dtrj787@Verizon@VerizonSupport This.
Was 'guaranteed' by @VerizonSupport last night that I would have my phone today.
Reached out today after no delivery or tracking details
Now being told 5-7 business days.
Lies and an epic failure Verizon.
@brandonbernicky@Verizon@VerizonSupport I had a @VerizonSupport rep lie to me last night. He said it was ‘confirmed’ that I would have my two Duos in the next 24 hours…I reached out again today after not seeing the tracking information…now told they won’t ship for five to seven business days.
@StationWait@Verizon@VerizonSupport@VerizonSupport rep outright lied to me last night, said that I would definitely have the phone today. Now being told that I will have it in five to seven business days.
Epic customer service failure.
@Sodius80@Verizon@VerizonSupport Same here. @VerizonSupport rep outright lied to me last night saying that I would have the phone today. Now being told that I won’t have it for five to seven business days.
Epic customer service failure.
@ppmcghee@wethmedaddy Same here. And the @VerizonSupport reps are outright lying to customers, telling me last night I would get my phone today. Now being told I won’t have it for five to seven business days.
Epic customer service failure.
@MacRumors Meanwhile an epic fail on the part of @VerizonSupport for people who pre-ordered and were told they would have the device today. Their customer service has been sharing incorrect information causing a good deal of confusion. Bad business.