@SidraGlobal3 Thank you so much for your explanation and for taking the time to reassure me. I really appreciate your support. I hope the Sidra team resolves this issue soon because I have been unable to access my account due to the 2FA problem. Thank you again, and I wish you all the best.
@Bernardebang@maljafeiri@maljefairi I am in the same situation. I have already contacted support and submitted a ticket, but I am still waiting for a response. I hope they resolve this issue soon for all of us.
@SidraGlobal3 Hello, thank you for your reply.
I have already tried logging in directly with my email, but the problem is the two-factor authentication (2FA) code. I cannot access my account because the code is not
@Sidra_adviser@sidrachain@maljefairi Hello, please help me. How can I contact the Sidra support portal to request disabling my two-factor authentication (2FA)?
Many users are experiencing Google Authenticator issues after the latest update. Please investigate this problem and provide an official update.
@sidrachain@maljefairi
@Sidra_adviser@sidrachain@maljefairi I have been unable to access my Sidra account because the two-factor authentication (2FA) code is not working. I have already submitted support requests, but I have not received any response.
@SidraCommunity@sidrachain I already use Google Login, but the problem is with the two-factor authentication (2FA) code. I still can't access my account. I have already contacted the support portal several times and requested that 2FA be reset or disabled, but unfortunately I haven't received any response