Hi @CitizensAdvice, I have been trying to get my refund for a flight I booked via @eDreams. It has been over an year of constant emails and calls, but they don’t seem to care. What are my options?
Their flexible tickets insurance is such a joke. My refund status has been stuck on ‘Pending Airline Authorisation’ for months. My only question to them is why is the airline involved at all when the insurance is offered by @eDreams themselves?
@eDreams I did, wasted another 30 mins of my life. Just like I said earlier your agents have no clue. Be logical and think about the amount of resources and time you waste on these people for them to just reply - our concerned department is having a look.
@ymt1503@GOVUK@RahulAg32043193@po55y Hi @ymt1503 unfortunately I am also in the same situation. How long did it take you to get your BRP? Is there anything that you did that would have helped with the delivery? Thanks
@eDreams@EA_Group@eDreams, I seriously cannot get how can a company be so ignorant. I have been waiting for about 3 months now and all I get from your team is we have forwarded your request to our concerned team. #edreamsisascam
@eDreams It has been about 2 months since I requested my refund. Still haven't got it. After so many phone calls and chasing up the only option left for me is to open a dispute with my bank.
@eDreams@EA_Group I have been having really hard time trying to get my refund back from @eDreams. Being a policy provider could you please assist me with this? Thanks
@eDreams I am just going to wait another day to hear what you have to say in your defence. And I really am not expecting a generic reply “that our team is looking at”.
@eDreams It has been almost two weeks since I last contacted your team on Twitter. Unfortunately I still haven’t received any updates on the progress on my refund request. I am sorry to say but this has been the worst customer service experience ever…