Jake Hands

Just here to show what big insurances do

[Jake Hands @HandsJake60096]

@DirectLine @DLMotability We gave their executive team until 5PM to settle the £8,000 debt their negligence forced us into. They stayed silent.

My County Court claim is officially filed. Regulators are investigating. See you in court, Direct Line.

[Jake Hands @HandsJake60096]

@DirectLine @DLMotability I submitted a legal Subject Access Request for engineering reports & call audio. They suppressed the files, admitted in writing they broke data laws, & offered £100 to make the breach go away. New ICO Complaint: IC-519259-H2M8

[Jake Hands @HandsJake60096]

@DirectLine @DLMotability When we disputed a mechanical failure on our Motability car, they retaliated by taking our hire vehicle. They then registered multiple "at-fault" claims on our policy under "Jason Smith"—who wasn't even on our policy when this was fabricated.

[Jake Hands @HandsJake60096]

@DirectLine @DLMotability Thought they could strand a neurodiverse family on an active NHS cancer pathway, fabricate claims to cover up their negligence, and buy our silence with a £100 "goodwill" gesture.
They missed my 5 PM deadline today. So, I just took them to Court

[Jake Hands @HandsJake60096]

@AvivaUK @DirectLine They just love rubbing it in aswell!

[Jake Hands @HandsJake60096]

dealing with direct line is an awful experience. @AvivaUK @DirectLine

[Jake Hands @HandsJake60096]

@AvivaUK @DirectLine @DLMotability @MartinSLewis

[Jake Hands @HandsJake60096]

@AvivaUK @DirectLine @DLMotability

[Jake Hands @HandsJake60096]

@AvivaUK @DirectLine Your team has already been caught withholding data and admitted on tape to unlawfully terminating our mobility support. You have until Tuesday at 5:00 PM to provide a full financial settlement, or this goes to the County Court and the Financial Ombudsman.

[Jake Hands @HandsJake60096]

@AvivaUK @DirectLine I have already issued a formal Letter Before Action and an escalated Subject Access Request to your Executive Complaints team regarding complaint references 226438109 and 248939677.