Hannah Hall

Customer Empathy & Experience. Accessibility. Food.

[Hannah Hall @Hannah1406]

@HalifaxBank Thanks for getting back to me, it’s been almost 3 hours now. This seems excessive for when I thought webchat would be the quickest option!

[Hannah Hall @Hannah1406]

@HalifaxBank “They usually respond within 1 hour”.. me sat here for 2 hours waiting for a web chat reply 🙄

[Hannah Hall @Hannah1406]

@Tesco my food order from last night hasn’t been delivered, I’ve had no updates and the advisor I’ve just spoke to can not help. What is going on please?

[Hannah Hall @Hannah1406]

So excited and honoured to share that @skiptonbs has won our category for the Disability Smart Awards - Disability Smart Customer Service. @DisabilitySmart @SkiptonBS_press #DSAwards21 #a11y

[Hannah Hall @Hannah1406]

So so proud of this! @SkiptonBS_press

[Business Disability Forum @DisabilitySmart]

Congratulations to @skiptonbs for winning Disability Smart Customer Service Award #DSAwards2021

Sponsored by @microlinkpc

[Skipton Press Office @SkiptonBS_press]

Skipton Building Society in partnership with @SignVideo have today, on #purpletuesday launched on demand SignVideo within all 88 branches
Customers can now walk into a Skipton branch and access all services with full use of British Sign Language without the need for prior booking

[LADbible @ladbible]

May as well whilst Facebook, Instagram and WhatsApp are down.

[Hannah Hall @Hannah1406]

Me logging back into the Twitter to see if everyone else’s #instagram is glitching 😂 #instagramdown

[Made In Oldstead @MadeInOldstead]

OUR SEPTEMBER MENUS HAVE LANDED 🥳. Four brand new three-course menus jam-packed full of delicious ingredients, and we've even given our Signature menu a little seasonal makeover too. Pre-order now:

https://t.co/11wdDWgsjs

[Skipton Building Society @skiptonbs]

Last year we signed up with Communication Access UK, which supports people with communication difficulties. Now 819 of our colleagues have had Communication Access training in written, phone and face-to-face communication, so we can help even more people. #WorldAutismAwarenessDay

[Skipton Press Office @SkiptonBS_press]

Our own colleague Hannah Hall, Customer Empathy Lead, was invited this week to take part in a roundtable discussion with policy advisers at No.10 and a number of influential businesses discussing all things #accessibility. Here's Hannah prepping before dialing in to the session.

[Hannah Hall @Hannah1406]

Had the absolute privilege today of being invited to join a Round Table today on the National Disability Strategy with No. 10. We heard from some amazing businesses about the disability agenda! #accessibility #inclusive #a11y #diversity #disability

[Hannah Hall @Hannah1406]

The worst experience with @DPDgroup_news - called me back late after the time scale promised to then refuse to answer any of my questions about the package #customerservicefail

[Hannah Hall @Hannah1406]

Great to hear Craig talking about this amazing work @SkiptonBS_press #a11y

[RCSLT 💙 @RCSLT]

Approx 14-million people in the UK have communication difficulties. Businesses can support them by taking #CommunicationAccess training developed by @RCSLT & partners. Craig Goold from @skiptonbs says why inclusive communication is important. More info: https://t.co/nkLebEZf7B

[Hannah Hall @Hannah1406]

Amazing promotion of this initiative and great to see @skiptonbs @SkiptonBS_press proudly displaying the symbol as an early adopter #a11y

[Channel 5 News @5_News]

Look out for this new symbol in shops and businesses. It means staff have been trained in how to interact with people who have difficulties communicating.

@RCSLT is behind the initiative, and its president @Nick_Hewer of Countdown and Apprentice fame, spoke to 5 News about it.

[Skipton Press Office @SkiptonBS_press]

Supporting the launch of the new communications access symbol allows us to raise awareness, provide training and increase confidence and independence to those living with communication difficulties. Take a look on our website for more information: https://t.co/Z3KZVYLfqi

[Skipton Press Office @SkiptonBS_press]

Heres what David Cutter, Skiptons Chief Executive, said on #CommunicationAccess:”We rely on communication with our customers & colleagues. They are the key to success which is why its incredibly important to ensure that all our people are able to communicate effectively together”

[Skipton Press Office @SkiptonBS_press]

Skipton’s head of Customer Experience featured in @RCSLT’s discussion panel with business leaders across multiple industries, taking on the ever-important topic of communication.

[Mortgage Soup @mortgagesoups]

The Skipton achieves Communication Access standards https://t.co/3ImFxeg5oM

[RCSLT 💙 @RCSLT]

Industry encouraged to achieve Communication Access UK standards https://t.co/z7v64JQnUZ via @cover_mag #CommunicationAccess @Nick_Hewer @KGadhok @johnnytimpson1 @rcsltscot