Happy Call Center

We know #callcenterlife can be rough but we're here to help! Expert advice from a seasoned call center manager. #happycallcenter @_happycallcenter 📷

[Happy Call Center @HappyCallCenter]

Dreams don't work unless you do! #FridayMotivation #HappyCallCenter

[Advice from a Call Center Geek! @callcenter_geek]

Show me a quiet contact center floor, and I will show you one with high turnover, low quality and more importantly, one that reflects associates are not enjoying themselves.

#callcenter #contactcenter #customerservice

[Happy Call Center @HappyCallCenter]

We're getting spooky a little early! #happycallcenter

[Happy Call Center @HappyCallCenter]

Times are tough right now and our representatives seemed a little frazzled. The #happycallcenter decided that relaxation gift bags were in order.

[Lolly Daskal @LollyDaskal]

Your attitude is colored by:
What you think
What you do
What you see
What you read
What you know
What you want
What you feel
What you hear
~@LollyDaskal #Leadership #Management

[Happy Call Center @HappyCallCenter]

Hectic Monday meetings? Always have your iced coffee and "can do" attitude ready to go. #icedcoffeeislife

[Happy Call Center @HappyCallCenter]

Leading isn't easy. All eyes are on you. However, what counts the most is what you do or say when no one can see you. Ethical behavior has to start at the top of the chain of command.

[Happy Call Center @HappyCallCenter]

When you are correcting an employee, are you being punitive or proactive? Punitive corrections tend to demotivate employees while proactive corrections encourage growth and understanding. It's important to give them the opportunity to grow and learn from a mistake.

[Happy Call Center @HappyCallCenter]

The best advice I've ever received was to listen to understand rather than to respond. You'll find that you're responses are far more calculated and less reactionary.

[Happy Call Center @HappyCallCenter]

Happy Friday! Don't forget - you can't lead if you're worn out. Practice #selfcare this weekend and return refreshed on Monday. #becauseweloveyou

[Happy Call Center @HappyCallCenter]

This is your friendly reminder that you can hear a smile. We figure it's better to give this reminder on #TacoTuesday so you have more reasons to smile. #becausewecare ❤

[Happy Call Center @HappyCallCenter]

Mondays get a bad rap. Here's to coffee and happy thoughts as you kick off your week! #staypositive #happycallcenter

[Happy Call Center @HappyCallCenter]

Follow us on Instagram for even more encouraging words. #sharingthelove
https://t.co/5dRTfDV2na

[Happy Call Center @HappyCallCenter]

Burn out is real. Here's a fun visual aid to help prevent it. https://t.co/oJXT0F8WCo #callcenterlife #happycallcenter

[Happy Call Center @HappyCallCenter]

We want to see something here.. share your happiest #callcenterlife moment. Share the love and positivity. ❤

[Happy Call Center @HappyCallCenter]

In times of crisis, tensions are high and that creates confrontation. A little extra kindness and patience can go a long way. Be good to each other. #empathy #happycallcenter #sharesomelove

[Lolly Daskal @LollyDaskal]

UNHAPPY PEOPLE MAKE THESE MISTAKES:
Change self to satisfy others
dwelling on things you can’t change
overlooking what you have and think you have nothing
putting up with negative people and negative thinking
~@LollyDaskal #Leadership #Management

[Happy Call Center @HappyCallCenter]

In an effort to practice social distancing, many call center employees are working from home which can make performance go down. Remember to keep your daily routine alive and well to keep up. Get up earlier, shower, and eat a healthy breakfast. #yourewelcome

[Happy Call Center @HappyCallCenter]

Listening to understand instead of listening to respond is an important part of effective communication. #activelistening #happycallcenter

[Happy Call Center @HappyCallCenter]

Just a reminder that you can't lead effectively when you're worn out. Self-care is important! Take time to unwind and de-stress this weekend. #happycallcenter #selfcare #goals