Self-custody is simple to talk about, but carrying out its responsibilities requires careful attention.
In a non-custodial ecosystem, your private keys remain exclusively on your local device they are never transmitted to a network server.
@KING_KJ_ absolutely you are safe and make sure your keys are backed up properly and not exposed to any 3rd party be it friend family or unknown websites.
@OscarGonzl60835 Hi Oscar. We sincerely apologize for this issue. Please ensure you whitelist via our utility dApp with the correct details to prepare for upcoming reimbursements. If you need the instruction guide to help navigate this process, feel free to follow or send a DM.
@GuhlmannA11921 Hi Lorinda, apologies this is due to contest and the recent hack, kindly provide the full details including the transaction hash, our team will look into if for a resolution and reimbursement as soon as possible, best regards.
@180_Auto Hi Rob, please make sure you whitelist via our dapp platform for reimbursement with the correct details including the TX Hash, there's a guideline to navigate that, be sure to shoot me a follow or an inbox for that if you don't have it available. Regards.
@swimz86 Hi Harrison. Apologies for the delay; reimbursements will commence soon. We are currently gathering details for those affected. Please ensure you whitelist using our web app once remittances start. If you need the ijst guideline, feel free to send a DM or follow. Regards
@markg769 if your assets are already gone, please secure any remaining assets first with the assets secure migration, then submit a 1:1 support request with details, we'll guide you through the steps
@Kori_Ripper we're sorry you're dealing with this.
If your biometric wallet's recovery phrase was ever used in the app wallet, you need to complete the secure migration. Please dm us with the transaction details so we can review the case
@Diabolis9 the fingerprint protects access to the device but not the recovery phrase if it has been exposed elsewhere. If you're seeing unusual activity, its safe to complete the secure asset migration to eliminate any doubts.
@kunkfunk1 Hi Andrew. Are you experiencing a specific issue with your current setup, or simply taking precautionary measures? We recommend creating a new wallet within the app. Please feel free to follow or send a DM if anything remains unclear and needs further review.
@andy_storey32 Hi Andrew, kindly confirm this via the explorer or our custom dapp module preferably. there's a guideline to navigate that, be sure to shoot a follow or an inbox for that if you don't have it available. Regards.
@Omega_MYC Please remain calm, as no assets or funds have been lost. We are currently experiencing heavy traffic congestion, so kindly refresh your page. If it persists, kindly send an inbox or follow so our team can closely investigate for a quick resolution.
Because of this, your secret key or recovery phrase is your only way to restore account access. Support teams cannot recover or recreate lost keys.
#NonCustodial
Self-custody is simple to talk about, but carrying out its responsibilities requires careful attention.
In a non-custodial ecosystem, your private keys remain exclusively on your local device they are never transmitted to a network server.
kelly clarkson’s ex husb taking half of her earnings and properties in their divorce and then revealing in his OBITUARY that he’s been having an affair the whole time with kelly’s assistant is a different level of evil… she should be able to dig that man up & take him out again