HareFeet

doer of stuff

[HareFeet @HareFeet]

@northernassist You know, there is information available online about how big to make seats/legroom so that humans can fit in them. Crazy notion I know.

[HareFeet @HareFeet]

@landg_uk still nothing, the tumbleweeds bounce by, the wolves howl, and no one contacts me... is it really so difficult? Can your underwriting teams only talk, not type? Is it something I said? Renewal is soon, and I'm not feeling disposed to continue as a customer for another ten years..

[HareFeet @HareFeet]

today's shit customer service from @landg_uk : they finally respond to my secure electronic messages after a month.
With a message telling me that I'll have to phone. And wait in a queue. So, other household insurance providers... off to google.

[HareFeet @HareFeet]

@landg_uk No response yet...

[HareFeet @HareFeet]

@landg_uk thanks, much appreciated :)

[HareFeet @HareFeet]

@landg_uk That's the point - I don't want to have to use the phone at all. Surely this is possible in 2019?! There's a secured message service there, I'm registered to use it, where's the problem?

[HareFeet @HareFeet]

The new standard approach to customer service appears to be: provide secure online contact forms because that's what customers want; but don't answer any messages so eventually customers have to phone, because that's what *you* want. I'm talking about you @landg_uk

[HareFeet @HareFeet]

Apparently the cretin @chrisgraylingmp thinks that the timetable changes have 'led to a better service for customers'. Service has been degrading further for months. What on earth is he talking about?

[HareFeet @HareFeet]

@northernassist Northern Rail, getting us used to having third world infrastructure well ahead of brexit.

[HareFeet @HareFeet]

It seems to me that @wymetro and WYCA are suffering significant reputational damage from the poor service of @northernassist. Isn't it about time @wymetro used their considerable financial leverage over northern to help their customers and improve their own image?

[HareFeet @HareFeet]

another day, another 30 min delay courtesy of @northernassist.
Too few trains being used to provide too many services means too many breakdowns. I notice it's nearly always the 333s breaking down while the crappy old 323s keep running (if you can find a seat that isn't broken)

[HareFeet @HareFeet]

two pounds sixty four compensation for spending an hour on a broken train with no a/c in a heatwave, and taking 3 hours to get home. I lost two hours of my time, and I get 2.64 compensation for it. Ever heard of minimum wage @northernassist ?

[HareFeet @HareFeet]

@npowerhq just switched away from npower after > 15 years of not bothering to switch.
45 minutes in a customer service phone queue is never acceptable, under any circumstances. That's the sole reason. Get your act together.

[HareFeet @HareFeet]

Theresa May is going to be remembered as the weakest, most ineffectual PM the UK has ever known. The only thing she could do to salvage some credibility is to slap down the eurosceptics and announce a 2nd public vote.

[HareFeet @HareFeet]

Perhaps if the @England team paid for the damage the shitheads responsible would feel suitably bad:
https://t.co/tCPAgkBNl0

[HareFeet @HareFeet]

@SSSScomic That is a truly gorgeous kitty :)

[HareFeet @HareFeet]

@npowerhq It's not acceptable for customers to be waiting 45 minutes on a phone queue. I haven't bothered to switch provider since I moved to this area. That changes today.

[HareFeet @HareFeet]

Here's the thing, if I'm stuck on hold for more than a few minutes I'm going to spend the time slagging off your company on twitter, facebook and anywhere else I can think of. Shorter hold times means fewer negative tweets. Get the idea?

[HareFeet @HareFeet]

Don't know why I'm bothering slagging @npowerhq, everyone knows their customer service is appalling...

[HareFeet @HareFeet]

@npowerhq apparently it's the change in tariffs causing the busy call centres. Now, if only you could have predicted that demand and resourced appropriately. Oh that's right, YOU COULD.