Placed two orders on @zomato at 8:50 PM with a 40โ45 min ETA. By 10:13 PM over 1.5 hours later, still no food. The delivery partner had a flat tyre, and instead of cancelling my pre-paid order, @zomatocare asked me to wait another 20 mins for reassignment. @deepigoyal
Since cancellation was refused, I literally had to drive out and pick up my own parcel just to get the food I already paid for. Absolute breakdown of customer support and service quality. Need accountability on this!! @zomatocare@deepigoyal
@Cali_Burrito I had visited today, where we had food, and then I remembered I had a coupon code sent to me with validity for today 4th July. So I ordered a mini burrito, when I presented the valid coupon I was told itโs not valid, then he changed to already used, and I had to pay
@instagram My Account firdosrkive has been disabled for no reason, it was just a personal private account and has been disabled, I uploaded my Aadhar Card for verification as well but was not accepted. Give me back my account I have lots of photos and memories!!
Hey @Swiggy@SwiggyCares , I just found hair in the chicken wings I ordered (Order ID: 226419414977826). Your chat support has been completely unhelpful and is refusing to resolve this hygiene issue. This is unacceptable. Please look into this immediately.
This is not the quality I expect, especially after paying full price. I request a fair compensation for this unpleasant experience.
Thank you, and I hope you look into this seriously.
@zomatocare #7169834869 โ Iโm really disappointed with my recent order. I had ordered a chicken roll, but in my roll, 50% was just onions! When I pulled them out, it was literally the amount of 1 whole onion
I tried reaching customer support but got no real resolution
@SwiggyCares Do not lie it wasnโt cancelled within ETA, you guys kept changing the ETA as per your wish, the ETA was 50 minutes, to give leverage I had kept timer of 1 hour 15 minutes, after the timer ended it was showing 15 more minutes. Changing the ETA as per your wish doesnโt work ๐๐คข
@SwiggyCares This is outrageous. I was charged โน315 as a cancellation fee for Order ID #208881235084218, even though the order was already 30+ minutes late. I even gave a 15-minute buffer, but the delivery was still 15 minutes away after my cutoff.
But that doesnโt mean you can keep using food waste as an excuse while making delays a pattern. Stop shifting blame onto the customer when the fault is clearly on your end.
I will not accept this level of service or disrespect any longer.
And yes, I understand food wastage is a concern, but thereโs a limit to tolerance. This isnโt the first time itโs happened. Iโve accepted multiple late deliveries before, even this morning, keeping that in mind.