Restaurantology

General Manager & Sommelier at Harlow's Fine Cuisine & Crafted Cocktails

[Restaurantology @HarlowsOC]

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. #JeffBezos #Amazon

[Restaurantology @HarlowsOC]

Make a customer, not a sale. #KatherineBarchetti

[Restaurantology @HarlowsOC]

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you. #ChipBell

[Restaurantology @HarlowsOC]

Know what your custoemrs want most and what your company does best. Focus on where those two meet. #KevinStirtz

[Restaurantology @HarlowsOC]

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away. #DougWarner

[Restaurantology @HarlowsOC]

If you want to lift yourself up, lift up someone else. #BookerTWashington

[Restaurantology @HarlowsOC]

If your not serving the customer, your job is to be serving someone who is. #JanCarlzon #SAPGroup

[Restaurantology @HarlowsOC]

Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1. #StewLeonard's

[Restaurantology @HarlowsOC]

If we do not lay out ourselves in the service of mankind whom should we serve? #JohnAdams

[Restaurantology @HarlowsOC]

Every great business is built on friendship. #JCPenny

[Restaurantology @HarlowsOC]

You'll never have a price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied. #JerryFritz

[Restaurantology @HarlowsOC]

Being on par in terms of price and quality only gets you into the game. Service wins the game. #TonyAllesandra

[Restaurantology @HarlowsOC]

One of the deepest secrets of life is that all that is really worth doing is what we do for others. #LewisCarol

[Restaurantology @HarlowsOC]

The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. #HarleyDavidson

[Restaurantology @HarlowsOC]

There is a spiritual aspect to our lives - when we give we recieve #BenCohen #Ben&Jerry's

[Restaurantology @HarlowsOC]

Good service is good business. #SiebelAd

[Restaurantology @HarlowsOC]

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. #DonaldPorter #BritishAirways

[Restaurantology @HarlowsOC]

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. #PeterDrucker

[Restaurantology @HarlowsOC]

Customer satisfaction is worthless. Customer loyalty is priceless. #JeffreyGitomer

[Restaurantology @HarlowsOC]

In the end, the customer doesnt know, or care, if you are small or large as an organization. She or he only focuses on the garment...