Marie Harnett

[Marie Harnett @HarnettMarie]

@MojangSupport @XboxSupport @Xbox so this is where I’m at after 8 months of waiting. Xbox saying I need to contact Majong and vis versa! Any ideas who I can contact to escalate please 🤷🏻‍♀️.

[Marie Harnett @HarnettMarie]

https://t.co/UMVjiMDD8W

[Marie Harnett @HarnettMarie]

@Pr1ncessP1ggy @KrisJelbring @mattbooty All is sorted now and I’ve got one happy daughter. Thank you so much 🥰🥰🥰

[Marie Harnett @HarnettMarie]

@MojangSupport @XboxSupport @Xbox so this is where I’m at after 8 months of waiting. Xbox saying I need to contact Majong and vis versa! Any ideas who I can contact to escalate please 🤷🏻‍♀️.

[Marie Harnett @HarnettMarie]

@Pr1ncessP1ggy @KrisJelbring @mattbooty Hi Helen, I’ve got your DM and replied thank you 🥰🥰🥰

[Marie Harnett @HarnettMarie]

@Pr1ncessP1ggy @KrisJelbring @mattbooty Omg I can’t believe someone has replied, thank you so much Helen. I really appreciate this. I’m a newbie to Twitter , I’ve tried to DM you but it won’t let me. Can you advise? Or can you DM me and I can send you the information. You’ve made my day 🥰🥰

[Marie Harnett @HarnettMarie]

@XboxP3 can you help? 😖

[Marie Harnett @HarnettMarie]

@satyanadella I just need the packs I’ve purchased updated on my account . Being passed from @MojangSupport to @XboxSupport. On going since January 2020 , this was my daughters Christmas present. Where can I get this sorted?

[Marie Harnett @HarnettMarie]

@XboxP3 , Phil Spencer any chance you could sort this for me. Going into month 10 of an ongoing complaint. Being passed from @MojangSupport to @XboxSupport . I’ve paid for packs and they are not on my game. Completely fed up now and so is my daughter ! 🙁🙁🙁

[Marie Harnett @HarnettMarie]

@MSFTnews can you point me n the right direction? I need someone who is a liaison between @MojangSupport and @XboxSupport to get this simple matter sorted. Going into month 10 of constant chasing ... awful service 😖

[Marie Harnett @HarnettMarie]

@MojangSupport @XboxSupport @Xbox so this is where I’m at after 8 months of waiting. Xbox saying I need to contact Majong and vis versa! Any ideas who I can contact to escalate please 🤷🏻‍♀️.

[Marie Harnett @HarnettMarie]

@satyanadella you probably won’t reply to this but can you please help? I’ve got an ongoing issue between @XboxSupport and @MojangSupport . I’ve contacted @MicrosoftHelps , no one seems to be able to help! Nearly 10 months abs my issue is still not sorted. So unhappy 🙁

[Marie Harnett @HarnettMarie]

@MojangSupport @Microsoft @XboxSupport @MicrosoftHelps @Minecraft
Does anyone know where I can refer my complaint online to. @MojangSupport are awful they need to sort. However I’ve contacted @MicrosoftHelps to see if they can assist. No one replies! Ongoing since January 2020!

[Marie Harnett @HarnettMarie]

finally received a reply from @MojangSupport , however all you have sent me is a link to provide feedback! You haven’t replied to my complaint 😡. You say actual humans are dealing with the issues , I doubt it! Can neonbunny actually reply? So now I have to resubmit I guess???

[Marie Harnett @HarnettMarie]

@MojangSupport I have 😡😡

[Marie Harnett @HarnettMarie]

@MojangSupport Yes but 10 months 😡😡

[Marie Harnett @HarnettMarie]

@XboxSupport I’m waiting @MojangSupport to reply to my issue. Nearly 10 months now unresolved. You’ve told me to refer it to them, apparently you’ve referred it to them tobut because you’ve closed your files I can���t chase it with you either ... 🤯🤯🤯😡😡😡

[Marie Harnett @HarnettMarie]

@MojangSupport @NobuSouji I waited 8 months and had to resubmit another request! Still waiting going into month 10 now 😡😡😡@XboxSupport have messaged them to. Absolutely awful service !

[Marie Harnett @HarnettMarie]

@Minecraft Looks great but maybe you should fix the problem I’ve had for 9 months . Try looking after your current customers ... and yes I’ve completed the form for assistance 😡😡😡