Harry

[Harry @HarryMSA]

@AerLingus And for those unlucky enough to be born in the global south, note that you may need a visa just to transit through Ireland! Not sure why, when most countries, even in the EU, don’t have this barrier. Very regressive :(

[Harry @HarryMSA]

@AerLingus Hello Aerlingus team. Like many others, I have struggled to get in contact with a human from your company. I want an update on my refund request, which was approved but has still not been issued.

[Harry @HarryMSA]

@AerLingus As I haven’t received any further communication, let me help other potential customers. Many people have faced lengthy delays in getting refunds (see: https://t.co/PFDS1MyMW6). So be cautious when booking Aerlingus. I won’t be doing so again!

[Harry @HarryMSA]

@CapitecBankSA @WynandPlessis Your forex department is really letting the ball drop. I’ve faced the same problem! Please look into why the forex department isn’t up to scratch!

[Harry @HarryMSA]

@CapitecBankSA Hi Capitec. Your complaints department has not been in contact with me since 4 April. Not sure what I can do now. Any advice?

[Harry @HarryMSA]

@CapitecBankSA This is an extremely condescending reply. I mentioned that I need an official statement, not a transaction history.

[Harry @HarryMSA]

@CapitecBankSA Capitec Team, I have an open incident, and have received no feedback since 8 January. Please could the incident be escalated? Your website says that I should refer the matter to the ombudsman if no feedback is received.

[Harry @HarryMSA]

@CapitecBankSA That only gives a transaction history, not a statement. What if I need a credit card statement? Or statements for any official reason?

[Harry @HarryMSA]

@CapitecBankSA Hi Capitec. I see it’s no longer possible to download statements from the app or online. You can only get transaction histories. Any chance this will be fixed soon?

[Harry @HarryMSA]

@VoxTelecom Thanks for the response. I’ve already been in contact via DM. My account details and the reference numbers are there

[Harry @HarryMSA]

@vumatel Thanks Vuma, all sorted 👍

[Harry @HarryMSA]

@vumatel Hi Vuma. I was told that a team would come to my place to fix an outage. They said they would be here this morning, but I’m still waiting for them. Please get a team to me today — urgently. My ticket number is 1209192. Thanks

[Harry @HarryMSA]

@VoxTelecom Hi Vox team. The fibre is out again in the Rosebank (JHB) area. Please can you log a ticket for me, as there are 18 callers in the telephone queue. I’ve DM’ed my details

[Harry @HarryMSA]

@VoxTelecom Thank you, the team called me and I’ve got connectivity again 👏

[Harry @HarryMSA]

@vumatel Hi Vumatel Team. Please can I get an update on this incident reference: ISP-1180480. Vox logged the incident earlier today

[Harry @HarryMSA]

@VoxTelecom Hi Vox. Thank you, someone did call me, but the problem is still not resolved. Please can you give me the incident number that was logged with Vumatel?