@StrandPalace Yes, I have contacted them twice and both times told I cannot have a refund and they will charge me to move my booking to a different date. Both are completely unacceptable during this unprecedented situation. I am not choosing not to visit, I am told I cannot by the government.
@StrandPalace I am still unable to direct message you and I am still left with a booking next week I cannot use. Please contact me ASAP to arrange a refund or date change for my stay. The customer service The Strand has shown to customers during this awful time is shocking.