Sarah Smith

Est 1976 Multi Award Winning Hair Salon Weston & Worle, Hairdressers Salon Weston-super-Mare, Professional Hair Services 01934 514205

[Sarah Smith @HeadlinesWSM]

As we enter our 50th year as a Hair Salon we are delighted to announce Headlines are finalists in 6 Salon Awards categories….hard work does pay, many thanks to everyone who supports us 🙏 #salonawards #headlineshairsalon

[Sarah Smith @HeadlinesWSM]

@bt_uk It’s not about complaining, we just want our business telephone line back working! Why and how the is has happened is beyond me. Quick enough to happen yet so slow to try and resolve. 20 years as a business customer. 😞

[Sarah Smith @HeadlinesWSM]

The saga continues!! Still no BT phone line after @bt_uk and @WeAreOpenreach suddenly decided to take it away affecting my business and time to resolve. BT are now saying for the past decades I’ve not had a contract? Yet account number and all payments made.

[Sarah Smith @HeadlinesWSM]

@bt_uk I’ve been on the phone for around 7 hours in total! I’m losing the will to continue as everything seems such a struggle. PLEASE take to a manager who will resolve problem efficiently and ASAP! @btbusinesscare @bt_uk @WeAreOpenreach No Business or Person should go through this!!

[Sarah Smith @HeadlinesWSM]

I intend to speak with a legal advisor regarding the cease of contract at an address I do not have authority for and also why my business has been so affected through no fault of my own. The ombudsman is going to have a field day when they see how this has started & ongoing.

[Sarah Smith @HeadlinesWSM]

This should NEVER be allowed. Stressful and constantly worrying despite always paying our bills on time and a customer for almost 20 years. Asking to speak with a manager has been impossible.

[Sarah Smith @HeadlinesWSM]

Being forced to sign a cease of contract at our neighbours address? Then to sign a new contract with BT to get a line out back? Being informed it may take more than 10 days to sort but only if I sign the contracts sent? I already have an account at BT?

[Sarah Smith @HeadlinesWSM]

@bt_uk @btbusinesscare I’ve been asked to purchase a Hub!!! At @Argos_Online Pre-loaded! £100, this just gets crazier by the day. Tomorrow is a week since the problems began & still no solution in sight. @btbusinesscare

[Sarah Smith @HeadlinesWSM]

@bt_uk We’ve been with BT for almost 20 years. This was NEVER authorised! Please take this to the highest level to prioritise, we cannot receive any calls or even process any payments! BT a have closed our business.

[Sarah Smith @HeadlinesWSM]

WHAT IS GOING ON!!!! BT & Openreach are CRIPPLING my business of 49 years!!!! The saga continues as today @WeAreOpenreach and @bt_uk have taken our business landline off!!!! How is this allowed? I need to speak with a solicitor for advice as this is illegal.

[Sarah Smith @HeadlinesWSM]

@bt_uk You promised this last week! 6 hours on phone promised it was ok, today I have no line! No calls! No Business Line! This is severely damaging to my business and upsetting.

[Sarah Smith @HeadlinesWSM]

@WestonSMare @bt_uk @WeAreOpenreach I’ve been promised call backs last week, 6 hours trying to resolve and today the line has gone completely? How can I run my business without our telephone number! Stress stress stress 😞

[Sarah Smith @HeadlinesWSM]

@bt_uk @WeAreOpenreach 7/ Things like this should NEVER happen? Someone somewhere (BT or Openreach) have made a MASSIVE mistake & now yet again it’s costing my business with time, personal worry & waiting on calls to try to resolve!!! A very sad UK Business owner today..No confidence

[Sarah Smith @HeadlinesWSM]

1/ Yet again our business is affected with major issues to telephone line, cloud service and extreme worries about our business number, British Telecom WHAT IS GOING ON!! @bt_uk

[Sarah Smith @HeadlinesWSM]

@bt_uk What I’m also concerned about is how can someone take our landline number of over 45 years without Authorising this? That would cost our business thousands of pounds, stationery, business cards, website, directories, online socials!! @bt_uk @WeAreOpenreach

[Sarah Smith @HeadlinesWSM]

3/ After questioning why ours had gone down was informed BT were swapping the line to neighbour and we would need to re-apply for a BT an account?

[Sarah Smith @HeadlinesWSM]

2/ Open Reach engineers were working outside our business yesterday. Telephone, Cloud and Internet all went off suddenly with no warning. Engineer stated it was a new line for neighbouring flat.