Here to answer all your @headspace questions. 🧡
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If you sent us an email already let us know your email reference number.
If you're having trouble logging in, you're not alone. This is a known issue and our engineering team is working (mindfully) hard to get you back to enjoying some Headspace. 🧡
@artehdz Hi Artemisa, we’re really sorry to hear you’ve been having trouble playing Sleepcasts😔 Please send us a direct message with your email address and device details so we can investigate and get this fixed for you as quickly as possible.
We've identified an issue impacting some members' ability to log in and access Headspace content and we can confirm our engineers have now resolved the issue. Please refresh the app and you should be all set. We appreciate your patience!
We are currently experiencing an issue affecting log-in and content access. Our team is investigating this as a high-priority issue. Thank you for your patience!
@LouiseT37641296 Hi Louise, generally, when a member is encountering locked content, it indicates that they have logged in to a free account other than the account associated with their subscription. Please send us a DM with the email associated to your account so we can further assist you.
@darpankochar@Headspace Hi Darpan, we are sorry for the inconvenience with your subscription access, please send us a DM with the email for your account, so we can further assist you.
Our sincere apologies for the trouble you are experiencing with subscribing from our website. We have been made aware that our billing system will be down for maintenance on Friday, February 14th from 7PM - 10PM PT. For more info please check our FAQ: https://t.co/8ztl8JXNKM