To garner loyalty #healthcare must deal w attrition (patient turn-offs) & #healthaccess barriers
@Huron study shows #AI can help in patient journey
https://t.co/kxPrp11CAA
Need for #privacy- & equity-by-design
Trust is data's only real currency @pymnts#UXhealth#AIhealth
How does a brand become "cultural shorthand?"
Harris Poll ID'd Gen Z adults' fave brands Q-t-Q: Poppi & Timberland, followed by #Ozempic
How do #prescriptiondrugs fit in consumers' brand-love?
https://t.co/rHDdCccgvq
How 1 product can become synonymous with an entire category
Consumers trust brands > than institutions in 2025 via @EdelmanPR#Trust Barometer
People want brands to "do good" in terms of biz & mission and to help them "feel good" as well - dual expectations
https://t.co/pNEem7cdx7
Implications for #healthcare esp #retailhealth#hcsm
Consumers want to eat healthier - the spirit is willing but the wallet is weak. Costs are #1 barrier to #healthyeating@escoffierschool report on #healthyfood trends inc stark diffs in alcohol use by 18-34 yr olds (way down) vs Boomers (up!)
https://t.co/OM3jJXKNKc
#selfcare
What $35,119 can buy you in 2025: a @Toyota RAV4 Hybrid, a @Canyon BYO playground set, or #healthcare for family of 4
2025 @millimanhealth #Medical Index MMI points to outpatient #healthcare & #pharmacy as top two cost drivers above #hospitals costs
https://t.co/rIy3L71sJP
In #healthcare consumers seek #wellness via kindness and efficiency
New @Monigle Humanizing Brand Experience #health industry report gauges diff't generations' values for empathy, #digitalhealth innovation (#AI!) & clinical care
#Trust re-building key
https://t.co/ZnW9pQzUW3