Heather Butcher

Creative Problem Solver. Strategic Thinker. Curious & creative, food (no chef), fun & friends. Endometriosis survivor. Mum, wife, animal lover (3 cats).

[Heather Butcher @Heather2Butcher]

Poor service on @LumoTravel train from Stevenage to Edinburgh Waverley. While the two staff are helpful the food is terrible. Poor no restaurant car and trolley service run out of sandwiches. I paid £6.80 for last one that’s gone in the bin after one bite. Veggie cheese.

[Heather Butcher @Heather2Butcher]

@DartCharge Still doesn’t work!

[Heather Butcher @Heather2Butcher]

@DartCharge Been trying for 2 days and still in the queue to pay? Also updated my card so it should have been automatic!

[Heather Butcher @Heather2Butcher]

@O2 Are you sorry? Really poor effort. I tried all day on and off yesterday and couldn’t get in. Don’t offer something you can manage!!! Furious.

[Heather Butcher @Heather2Butcher]

@O2 I even set up a remind through @O2PriorityUK which didn’t work

[Heather Butcher @Heather2Butcher]

@O2 Nope still can’t get on. Will be leaving @O2 very shortly. Voting with my feet. That’s if you can every get hold of anyone!! Poor!

[Heather Butcher @Heather2Butcher]

Asked yesterday about switching my mobile contract. I said no as while I’m having nothing but issues with @TheO2 poor coverage etc I wanted to stay for @O2PriorityUK After todays rubbish service I’m switching. Rubbish!!!

[Heather Butcher @Heather2Butcher]

@Phil_TC Yup so annoying think I’m going to switch as nothing but issues with @TheO2 poor coverage and no point having @O2PriorityUK when it doesn’t work!

[Heather Butcher @Heather2Butcher]

@bryn1970 Yup so annoying think I’m going to switch as nothing but issues with @TheO2 poor coverage and no point having @O2PriorityUK when it doesn’t work!

[Heather Butcher @Heather2Butcher]

@harveytodd20 Yup so annoying think I’m going to switch as nothing but issues with @TheO2 poor coverage and no point having @O2PriorityUK when it doesn’t work!

[Em @emferg9]

How am I supposed to get my priority tickets for Peter Kay when the O2 priority app is down 😫😫😫

[Heather Butcher @Heather2Butcher]

@altontowers @altonoffical is there a problem with Check- in? Offered early checkin x 6 messages but it’s got an error. Tried 14 times now. Emailed and you’ll reply with 7 days which will be after my visit…..

[Heather Butcher @Heather2Butcher]

How do you react to customers complaints? Here’s a few suggestions for ⁦@UberEats⁩ ⁦@ubereats_uk⁩ ⁦@officialpccng⁩ after they failed miserably recently https://t.co/g1oKG9KXt2

[Heather Butcher @Heather2Butcher]

@UberUKsupport Yup DMs sent, answered lots of questions confirming no delivery, no calls but charged £80 and now silence again?? Why is there no number to ring??

[Heather Butcher @Heather2Butcher]

@UberEats can you give me you’re help line number? Being hanging to live chat 30+ mins and order gone missing

[Heather Butcher @Heather2Butcher]

@rsangsterkelly ‘2 males with bloody faces = 1 CCO with a very red face!!’ …… public apology needed, down to stress but really no excuse! Face the music

[Heather Butcher @Heather2Butcher]

@rsangsterkelly Yes absolutely but would it made him think twice??

[Heather Butcher @Heather2Butcher]

@AsdaServiceTeam Replied several times it clearly auto replies on - no you haven’t solved the enquiry or issue

[Heather Butcher @Heather2Butcher]

@AsdaServiceTeam been on a call with Kobe from 20 mins. He can’t answer any questions. He doesn’t know what he’s doing. No order delivers yet I’ve been charged and it’s confirmed today. Rubbish customer service. Won’t be choosing Asada again!

[Heather Butcher @Heather2Butcher]

@AsdaServiceTeam very poor service just continues. I’ve responded twice to say it was a terrible experience and your response ‘have we solved your query?’ Nope!

[Heather Butcher @Heather2Butcher]

@AsdaServiceTeam Yes sent you a long message about the whole issue or issues!