Heather Eardley

Development Director at the Patients Association - tweeting in a personal capacity

[Heather Eardley @Heather33070315]

@Leeds_Demon @PatientsAssoc I left a message on your phone - sorry we have no jobs

[Heather Eardley @Heather33070315]

@Leeds_Demon @PatientsAssoc
can we have a chat over the phone next week of possible please? Monday 16th March?l

[Mark Doughty @markjdoughty]

@Heather33070315 @PatientsAssoc Looking forward to working with you & providing patient leadership training 4 members from South West PPGs!

[Heather Eardley @Heather33070315]

Patients Association we want your stories , ideas and suggestions to improve complaints handling in primary care #letstalkcomplaints

[Heather Eardley @Heather33070315]

most people dont know what CCG is or have time to find out #letstalkcomplaints

[Heather Eardley @Heather33070315]

need a simple way make complaint, clearly displayed in the surgery - #letstalkcomplaints

[Heather Eardley @Heather33070315]

what sort of training do practice managers need ? #letstalkcomplaints

[Heather Eardley @Heather33070315]

perhaps we should try learning more from good experiences #letstalkcomplaints

[Heather Eardley @Heather33070315]

yes we still hear examples of that actually happening on our helpline #letstalkcomplaints

[Heather Eardley @Heather33070315]

is there learning from the returns?- eg do the patient participation group see these and turn into action? #letstalkcomplaints

[Heather Eardley @Heather33070315]

make people feel comments and feedback are welcome - a way to learn and improve so don't need to become a complaint #letstalkcomplaints

[Heather Eardley @Heather33070315]

is there a role for the Patient Participation Group in monitoring complaints or supporting ? #letstalkcomplaints

[Heather Eardley @Heather33070315]

is any training needed for practice staff and if so what? #letstalkcomplaints

[Heather Eardley @Heather33070315]

has anyone any experience of handling or making a complaint in primary care ? - what worked and what didn't? #letstalkcomplaints

[Heather Eardley @Heather33070315]

views please about improving complaints handling in primary and secondary care - what are levers and incentives? #letstalkcomplaints

[Alison Kirk @alisonkirk20]

two days to go to our #letstalkcomplaints chat looking forward to finding out what works @neilgchurchill @PatientsAssoc @patientopinion

[Heather Eardley @Heather33070315]

NHS five-year plans – the glaring omission http://t.co/WeWp2vexSW

[Patients Association @PatientsAssoc]

Why pay GPs to identify people with dementia if we can’t help them? | Ann Robinson http://t.co/ZSMpP4tyte via @guardian

[Patients Association @PatientsAssoc]

The Patients Association response to the NHS Road Map for Healthcare in England can be found here: http://t.co/FTRzV02lgg