@rrk2316 Hi Ryan. Can you please direct message us your contact information? We would like to have a manager speak with you directly regarding this issue. Thanks.
@bob_j Bob, unfortunately there is not a way to safely block off the bathroom facing side of the appliance. You could get a free standing room divider. Please keep in mind that the appliance has a 3 foot clearance in front of it that must be maintained. I hope this helps. Thank you.
@DrJaimeFriedman So sorry to hear about your fireplace issue! Our FAQ page has a list of potential causes: https://t.co/o0afasXpxk
You can also contact an authorized Heat & Glo dealer for service. Please visit https://t.co/mcNcE14VY4 to find one near you.
@Taloolla Jessica, I am sorry to hear that you are having trouble with your appliance. Please visit https://t.co/br7mOjuk05 and click on where to buy to find a dealer nearest you for your service and replacement part needs. Thank you.
@Barbarahaag25 I would suggest to check all wire connections on the battery tray. If all of the connections are good, try a different set of batteries. If the new set of batteries fails to work, I would have to recommend you partner with an authorized dealer in your area.
Our thoughts are with those impacted by yesterday's storms. If you're currently without power, your fireplace's battery backup system can be used to provide heat NOW. Learn how to get up-and-running here: https://t.co/nT1VU3epnZ
We designed our advanced ignition system, IntelliFire Touch, to be simple, smart and safe. And now, in addition to a remote or a wall switch, you can control your fireplace from anywhere with the IntelliFire app. Learn more: https://t.co/5RsPxq8wJ4
@nicbloodfreitag Hi Nicole,
If you have a remote system, it is possible there is interference in the area that is making the fireplace turn on and off. You can re-sync the remote to the receiver to put it on a new frequency, that should help.
After 25 years on the market, the Novus direct-vent gas fireplace by @Heatilator celebrates its legacy of being the *best-selling gas fireplace of all time.*
See what’s new with the Novus @BuildersShow at booth #C5342. 🔨 #IBS2020
Experience the authentic open-hearth ambiance of a wood-burning fireplace with the convenience and ease of gas thanks to Heatilator’s Legacy. Check it out here--> https://t.co/ci4H1MM37O
You already know to watch children around fireplaces that are ON, but did you know that the glass on a gas fireplace can take more than an hour to cool down after it is turned off? Learn more with @safekids’s fireplace safety tips: https://t.co/EYwtSHmwJS
Did you know Heatilator’s Rave linear gas fireplace lets you safely mount a TV 12 inches above it without a mantel? Learn more about the Rave and the features and benefits it can bring to your home --> https://t.co/c7NEI0Us1V
To help you properly use and maintain your Heatilator products, discover our helpful resources and videos. Check it out here --> https://t.co/VNhpMLgI0X
@MereyGnome@EversourceCT The Novus models are: 3630, 3933, 4236 or 4842. You can download a manual at the provided link under "Fireplace Install Manuals" then "ND3630/3933/4236/4842". https://t.co/IXQtPaCF8i