Helen Wakelam

[Helen Wakelam @HelenWakelam]

@bt_uk how do I get to speak with someone on the helpdesk about a broadband fault instead of dealing with a dreadful bot over text - disgraceful service?

[Helen Wakelam @HelenWakelam]

@Keir_Starmer You Starmer are offensive and wrong!

You're the one who should apologise, you have blood on your hands

You are not fit to lead this country, RESIGN

Jim, stand your ground, you have nothing to apologise for

[Helen Wakelam @HelenWakelam]

@RoyalMailHelp thanks, they did come in the afternoon

[Helen Wakelam @HelenWakelam]

@RoyalMailHelp I'd arranged collection of 4 parcels with the bring the label service, collection was due between 08:40 -11:40 this morning and nobody has turned up. I've been hanging on the phone for 1hr 20 minutes now to find out what's going on, can you help please

[Helen Wakelam @HelenWakelam]

@AmazonHelp Thanks, I've DM'd you @AmazonHelp

[Helen Wakelam @HelenWakelam]

@AmazonUK how to I get speak to anyone about an order?!? You don't have a phone number, email address and your Contact Us/Chat facility is beyond useless! The topics are limited and if your question isn't answered by these topics there is no way over starting a conversation.

[Helen Wakelam @HelenWakelam]

@TodayTixUK so you're not going to reply on here either!?!

[Helen Wakelam @HelenWakelam]

@TodayTixUK how do I get to speak to someone, you won't take calls unless it's about on the day tickets and you don't respond to emails/messages sent via your contact page? I'm trying to book a seat using a Tesco Clubcard voucher and it's not accepting the voucher code

[Helen Wakelam @HelenWakelam]

@bt_uk Hi Neil, sorry I've not been on line for a while. I left it a week and when I tried the apps again they worked. I'll keep the link in case it happens again. Thanks

[Helen Wakelam @HelenWakelam]

@bt_uk Hi, I can't access any of the apps in BT View, when I select an app it starts loading and then closes itself and goes back to normal tv, why is that? How can I resolve it? I've tried switching the tv and box off at the wall and restarted the router but this hasn't worked

[Helen Wakelam @HelenWakelam]

@Mark_J_Harper It's not positively transforming our lives, it doesn't stop near us. It's ripping through our greenbelt and destroying people's homes, businesses and resting places and causing mayhem while it's being built. Not to mention the fortune it's costing!

[Helen Wakelam @HelenWakelam]

@JimGamble_INEQE Really good film, but the book is far better, absolutely loved it

[Helen Wakelam @HelenWakelam]

@FirstPortHelp Hi Hannah, I managed to speak to someone in Customer Services this morning who was very helpful, so hopefully things are in hand now. Thanks for your reply

[Helen Wakelam @HelenWakelam]

@FirstPortHelp what does it take to got hold of anyone at First Port? Never answer the phone, ignore voicemails and emails, email addresses no longer in use and I can't message via My Home as it keeps coming up with error message - information unavailable!

[Helen Wakelam @HelenWakelam]

@bt_uk @bt_uk Hi Theresa, thank you for such a quick reply. I can get YouTube on my laptop but don't have the app on my tv, so was just checking if I could watch it on channel 430. If not, we can watch in laptop. Thanks again

[Helen Wakelam @HelenWakelam]

@btsport hello, I have a BT TV package but it doesn't include BT Sport. Looking at your website, does this mean that I can watch tomorrow's Champions League final without subscribing to BT Sport? ... 1/2

[Helen Wakelam @HelenWakelam]

@btsport any chance of a reply to my question please? Copying @bt_uk because they seem to reply

[Helen Wakelam @HelenWakelam]

@btsport ...2/2
Again, there are a number of ways to watch the Champions League final on TV set-top boxes.

BT TV customers can tune in on channel 430 (HD) ... while non-customers can add BT Sport to their TV subscription.

[Helen Wakelam @HelenWakelam]

@bt_uk Thank you Laura, I've sent a DM with my details

[Helen Wakelam @HelenWakelam]

@bt_uk Good morning, do you have an email address for Digital Voice queries please?