Helen

[Helen @Helenumtk]

@Finnair ❗️

[Helen @Helenumtk]

I emailed [email protected] to file a formal complaint about rude ground staff at KEF Airport check-in on 29 July. The staff was impatient, spoke loudly, slammed documents on desk and acted arrogantly. @Finnair

[Helen @Helenumtk]

@Finnair and disrespectful behaviour from airline personnel. This upsetting experience has severely tainted our vacation.
We demand that Finnair prioritise our case, conduct a thorough internal investigation without delay and provide us with a formal response as soon as possible.

[Helen @Helenumtk]

@Finnair grew quickly impatient, sneered at our group, and slammed our passports and boarding passes forcefully onto the counter once check-in was finished.
We travel extensively throughout Europe, and we have never been subjected to such unprofessional, hostile

[Helen @Helenumtk]

@Finnair I have already completed and submitted the official feedback form containing all details of this incident.
We were treated shockingly poorly by your check-in staff at Keflavík Airport. The staff member maintained a constant frown, spoke to us in a loud, aggressive tone

[Helen @Helenumtk]

I tried [email protected] and [email protected], both bounced. My formal complaint was sent to [email protected]. Please escalate my case.
KEF Airport，Counter：25 Flight AY994

[Helen @Helenumtk]

Counter:25,Flight: AY994. I demand Finnair launch a full investigation and provide written handling result of the staff