Helion Technologies

Dealership IT, cybersecurity, compliance & Tekion enablement since 1997. Auto & heavy truck only. 2,000+ dealerships. 98% retention. 82-sec response.

[Helion Technologies @HelionTech]

AI agents for car dealerships should never run as an admin. Helion Technologies: own login, least access, a manager's name on it. About 1 in 3 dealers aren't measuring AI's impact or aren't sure how (Cox): https://t.co/6zXRrQdGqo

[Helion Technologies @HelionTech]

Which dealership job has someone checking four systems to find one car? Start there. Helion Technologies on AI agents for car dealerships, as 40% of dealers use AI to automate tasks (Cox): https://t.co/6zXRrQdGqo

[Helion Technologies @HelionTech]

82% of dealers already use AI, per Cox Automotive. The next step is AI agents for car dealerships that run on their own. Helion Technologies on three first projects and who controls them: https://t.co/6zXRrQdGqo

[Helion Technologies @HelionTech]

A falling ticket count can be bad news. Bad IT support teaches staff to stop calling. Helion Technologies, at 98% client retention, says to judge your provider by repeats that go down: https://t.co/yOTyoFnPE1

[Helion Technologies @HelionTech]

Is your IT provider fixing problems or just closing tickets? Rex Marchant of Helion Technologies, with more than 25 years leading managed services teams, on the warning signs of bad IT support at a dealership: https://t.co/yOTyoFnPE1

[Helion Technologies @HelionTech]

82 seconds to a live technician is the first job. Bad IT support stops there. Helion Technologies' Rex Marchant on the second job: finding why the same dealership tickets keep coming back. https://t.co/yOTyoFnPE1

[Helion Technologies @HelionTech]

Onboard your AI chatbot for car dealership leads like a new BDC hire: limited access, no money decisions, monthly spot checks. Helion Technologies supports more than 35,000 dealership employees. The checklist: https://t.co/N953Lk6VAN

[Helion Technologies @HelionTech]

Where does your site chat store the Social Security number a shopper types at midnight? 60% of dealers in a Cox Automotive study had data concerns. Helion Technologies on AI chatbot for car dealership security: https://t.co/N953Lk6VAN

[Helion Technologies @HelionTech]

52% of the 537 franchised dealers Cox Automotive surveyed use AI to talk with customers 24/7. Helion Technologies asks what an AI chatbot for car dealership leads keeps, and who can read it: https://t.co/N953Lk6VAN

[Helion Technologies @HelionTech]

An AI BDC for car dealerships shouldn't get more CRM access than a new rep. Helion Technologies on permissions, consent and who owns the chats, as 45% of dealers flag AI accuracy (Cox): https://t.co/1rRD5hFmqg

[Helion Technologies @HelionTech]

When a shopper texts "stop" to your AI agent, does your CRM hear it too? Helion Technologies lists the questions to ask about an AI BDC for car dealerships. 40% of dealers use AI for follow-up (Cox): https://t.co/1rRD5hFmqg

[Helion Technologies @HelionTech]

82% of dealers now use AI, per Cox Automotive. Before an AI BDC for car dealerships works your leads, Helion Technologies says get its CRM access, texting consent and data ownership in writing: https://t.co/1rRD5hFmqg

[Helion Technologies @HelionTech]

Priority 1 at a dealership isn't "all users down." It's the DMS, phones or card terminals down at one store. Helion Technologies, 82 seconds to a live agent, on reading an IT support SLA: https://t.co/fxzqjqberz

[Helion Technologies @HelionTech]

Does your IT support SLA count an auto-reply email as a response? Helion Technologies (82-second average to a live agent) on what response, resolution, and priority 1 should mean at a dealership: https://t.co/fxzqjqberz

[Helion Technologies @HelionTech]

82 seconds is Helion Technologies' average time to a live support agent. That's a response, not a fix. An IT support SLA should also track time until the store works again and time until the cause is gone. https://t.co/fxzqjqberz

[Helion Technologies @HelionTech]

Cutting off a sales desk PC overnight shouldn't need a call. Pulling the DMS server should. Helion Technologies on writing those rules into a co-managed SOC, as 46% of respondents eye more outside help (CompTIA): https://t.co/E2MLdENPNT

[Helion Technologies @HelionTech]

Who reads your dealer group's security alerts at 2 a.m.? Helion Technologies explains how a co-managed SOC splits the work, and why one analyst at the BLS median of $129,180 (May 2025) can't cover it alone: https://t.co/E2MLdENPNT

[Helion Technologies @HelionTech]

Covering one security seat every hour of the year takes about 4.2 full-time people. Helion Technologies on how a co-managed SOC lets your internal IT team keep running IT while analysts take the night shift: https://t.co/E2MLdENPNT

[Helion Technologies @HelionTech]

A risk nobody wrote down is a risk nobody owns. Helion Technologies' FTC Safeguards Rule risk assessment template puts yours on paper. Average dealership downtime after an attack: 3.4 weeks, per CDK Global: https://t.co/RykUaka8HN

[Helion Technologies @HelionTech]

Where does customer data live besides your DMS? Start there. Helion Technologies' FTC Safeguards Rule risk assessment template adds a vendor sheet, too. One 2025 DMS vendor breach sent letters to 766,670 people: https://t.co/RykUaka8HN