Hannah Hellis

[Hannah Hellis @HellisHannah]

@NissanUK we have an issue with our Ariya and awaiting a part that has no delivery date. I’ve been waiting for a call back from my case manager for 5 days with escalations being ignored…any advice on how I can speak to someone who can help?

[Hannah Hellis @HellisHannah]

@virginmedia my sim only contract has finished and I can get over 2x more data for less than I pay currently with another provider but was told it couldn’t be matched because it was £1 over “approved” discount. It seems daft to lose a customer over £1…help!

[Hannah Hellis @HellisHannah]

@BarclaysUKHelp I get a 00002 error when I try to log in

[Hannah Hellis @HellisHannah]

@BarclaysUK I can’t get in to the app today at all to register my new card but service status said it is fine…any news?

[Hannah Hellis @HellisHannah]

@Stagecoach_West what is happening with the Gloucester to Cheltenham number 10? No buses for almost an hour!

[Hannah Hellis @HellisHannah]

@scottish_water one of the tweets said last night that the water in G72 would be back on by 1am but currently nothing and it is 7am…can you update pls?

[Hannah Hellis @HellisHannah]

@sainsburys I’m doing my online order & 4 times I’ve had to rebook my delivery slot! I’m not even over the allotted time. Items are showing as available & then not when I checkout. I now can’t checkout at all as it’s showing changes to my trolley to confirm but not what they are!

[Hannah Hellis @HellisHannah]

@OpenreachHelp I didn’t I’m afraid. They rang our bell, got no answer and continued up and through the gate into the garden and went to start wandering around.

[Hannah Hellis @HellisHannah]

@OpenreachHelp I’ve just had an openreach engineer wander into my garden without permission - can someone get in touch to let me know why they would be doing that?

[Hannah Hellis @HellisHannah]

@BarclaysUKHelp No we gave up at 8 and will try again tomorrow. Thanks for getting back to me.

[Hannah Hellis @HellisHannah]

@BarclaysUKHelp we have been waiting now for almost 90 mins trying to get through to talk to you about our mortgage. How much longer should we have to wait?

[Hannah Hellis @HellisHannah]

@BarclaysUKHelp It looks like there was an issue with a payment this week so we want to see what the problem was.

[Hannah Hellis @HellisHannah]

@SouthLanCouncil I ordered new bins on 23 March - any idea on delivery? I’ve called the phone number given but it rings twice and tells me everyone is busy so hangs up...

[Hannah Hellis @HellisHannah]

@SouthLanCouncil Unfortunately I don’t think this does much on Brownside Road and would much rather see some kind of physical traffic calming. It would definitely have an impact outside of school hours too.

[Hannah Hellis @HellisHannah]

@AskNationwide Ok thanks Connie and thank you for being so quick to reply.

[Hannah Hellis @HellisHannah]

@AskNationwide I keep getting a text to say the funds in my account won’t cover the bills and pending transactions due to go out today but there is more than enough in there - why is this?

[Hannah Hellis @HellisHannah]

@AskNationwide They are already there. The account is showing there is enough money in the account even with other pending transactions.

[Hannah Hellis @HellisHannah]

@TicketmasterUK I’m trying to get a refund for a rescheduled event but the email I sent last year was ignored and you don’t have any agents on WhatsApp. How can I speak to a person to sort this out?

[Hannah Hellis @HellisHannah]

@RoyalMailHelp My delivery which was sent by RM Signed For is now 10 days late and the tracking info still says “we have your package”. When will *I* have my package?

[Hannah Hellis @HellisHannah]

@HMRCcustomers I would hope so too James but I have returned to sender 3 times and I’m still getting post for them!

[Hannah Hellis @HellisHannah]

@HMRCcustomers we are continually getting HMRC post for a company belonging to the previous owners. We have returned to sender at least three times and we can’t get though on the phone. How can we stop this?