HelloDone

We automate messaging channels like WhatsApp & Instagram for #ecommerce clients. Enhancing CS resilience, Customer retention and Lifetime revenue.

[HelloDone @HelloDone_ai]

We’re very pleased to report another customer go-live, this time with our friends at Footasylum.

Customers can now contact Footasylum directly on WhatsApp to get personalised, immediate resolution for a huge number of queries.

#customerexperience

https://t.co/OPXQeH38tu

[HelloDone @HelloDone_ai]

97% of WISMOs ('Where is my order' enquiries) are now handled automatically at Quiz. Facebook releases a "Success Story" about how Hellodone has made this happen.
https://t.co/bfEvKXxwzx

[HelloDone @HelloDone_ai]

WhatsApp automation for Quiz clothing after 20 days. We now handle over 50% inbounds using our quiz-branded platform and resolve 85.1% with no agent involvement. @quizclothing reaping the benefits of Messaging automation. https://t.co/ysH2VVOdS4

[HelloDone @HelloDone_ai]

Following our latest update, customers can not only ask "Where is my order?" but also use channels like WhatsApp to get personalised order information with questions like:

"What size shirt did I order?"
"How much is the jacket I just bought?"
“Show me details of my order”

[HelloDone @HelloDone_ai]

#Gap's sad news proves BAU won't cut it! Give customers memorable in-store experiences! "Click, Consult & Collect" blends digital and physical, conversing with customers in channels where they live their #digitallives, personalising the lead up to and in store journey.

[HelloDone @HelloDone_ai]

In @SupplyChnOnline, our General Manager, Post-Purchase Sean Sherwin-Smith looks at the impact of #conversationalAI in #supplychain delivery. Find out how retailers & their logistics partners can maximise the use of technology to transform the final mile https://t.co/uCMrQQve3r

[HelloDone @HelloDone_ai]

What if your post purchase customer experience was even better than the pre-purchase experience your customer enjoys today? How would that transform your business? Just asking for a friend... #customerexperience

[Adrian Swinscoe @adrianswinscoe]

NEW: Three Apps That Are Making Customer Experience More Inclusive https://t.co/pNy6rQuiSp

Big shout out to the amazing work being done by @WelcoMe_CS @gavinneate @neatebox @Tazikis @TalovStudio @HelloDone_ai

Thanks to @devi_lockwood at @restofworld for putting me onto Talov

[Hard Numbers 📈 @HardNumbers]

Thanks very much to @justinpearse of @Ecommerceage1 for giving our client @HelloDone_ai this opportunity to talk about how #AI can improve inclusion in an #ecommerce context.

[HelloDone @HelloDone_ai]

Thanks @adrianswinscoe for including our partnership with @DHLParcelUK in this roundup of #tech platforms creating a more inclusive customer experience. Read about how our conversational #AI can help customers arrange accessible deliveries in @Forbes https://t.co/P2CoaE9xHJ

[HelloDone @HelloDone_ai]

@washingtonpost Do these structural issues reflect a modal shift? Does the success of 'Live Streaming' reflect the desire of consumers to interact with retailers on the social messaging platforms where they live their digital lives?

[HelloDone @HelloDone_ai]

@washingtonpost Do these structural issues reflect a modal shift? Does the success of 'Live Streaming' reflect the desire of consumers to interact with retailers on the social messaging platforms where they live their digital lives?

[HelloDone @HelloDone_ai]

Our COO @peteshannon spoke with Haroun Saleemi at @quizclothing on the power of conversational #AI to transform the #postpurchase experience. Skip to 45:08 below to hear first-hand how this has driven the brand's proposition and customer loyalty below https://t.co/GxIONJO5gn

[HelloDone @HelloDone_ai]

In @Ecommerceage1, our General Manager, Post-Purchase Sean Sherwin-Smith looks at why #ecommerce is failing customers with disabilities and how technology such as #AI can support inclusivity beyond the buy button. Thank you @justinpearse and the team https://t.co/Z9WIA9iG14

[HelloDone @HelloDone_ai]

Want to find out what @quizclothing have delivered to their customers since partnering with us? From viewing order info and tracking to in-flight changes and #delivery, skip to 42:30 for our demo video on Quiz's @Facebook Messenger #VirtualAssistant https://t.co/GxIONJO5gn

[HelloDone @HelloDone_ai]

Retailers' #BrandExperience stops at the buy button. WhatsApp has 2 billion users, Facebook messenger 1.3 billion users.
Is now the time for #retailers to interact with customers where they already are?
#PostPurchase #LastMile #WISMO #ConversationalUX

[HelloDone @HelloDone_ai]

Returns #fraud is a problem. Many scammers arrange returns for "unwanted" items only for it to never arrive at the distribution centre. Retailers can combat this by offering #QR codes to customers via messaging channels to print labels at parcel shops and avoid digital tampering.

[HelloDone @HelloDone_ai]

In @imrgupdate's recent article, our Head of Business Development Ali Ahmed, amongst other experts looks at how companies have established #subscriptionservices and what this trend means for #ecommerce. Thank you @BSillitoe for the feature https://t.co/3OnXefVinp

[HelloDone @HelloDone_ai]

In our webinar, Alex Barton at @Facebook explores the integration of Messenger with retail systems to support the #postpurchase experience. Listen at minute 22:30 to hear how @quizclothing saw results using our #technology and Messenger below https://t.co/GxIONJO5gn