Customer Support Team ™

Our Customer Relations team is dedicated making sure you're taken care of.Follow us and send a DM if you ever need assistance--- we're here to help.

[Customer Support Team ™ @HelloFreshUKDM]

@scott_bedf67475 Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Scott Bedford @scott_bedf67475]

@HelloFreshUK after having spoken to 2 different advisors for over an hour after only just seeing money had been taken from my account for my next box to be told no it is impossible to get a refund! I have cancelled my orders from the beginning of December, I had no notification.

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Jazz Singh @Messsingh]

@HelloFreshUK hi. My delivery was sent to my old address. How do I get this matter resolved? Thanks

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[David J. Grimwood @DavidGrim_]

Where’s the logic of not being able to change delivery address even though my order hasn’t even been dispatched yet? @HelloFreshUK

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[James Clark @jameswclark91]

@HelloFreshUK
Absolutely disgusting customer service from @HelloFreshUK. Giving timeframes on a resolution to be then told it could take 24 to 48 hours to get the issue picked up by a manager. Not to mention taking money from an account with an order being placed. Total shambles

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[GH @gemmam1979]

@HelloFreshUK = thieves. I got woken this morning by an alert from my bank to say I had gone overdrawn caused by an unauthorised payment you have debited from my account! Interesting when I had cancelled all orders 2 weeks ago. I want my £57.97 back! @BBCWatchdog please help

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[💜 @vi0letstorm]

@HelloFreshUK appreciate the response!! i learned my lesson from that one forgetful moment but it’s just something i feel pretty strongly about :) i just think it would be nice for an automatic dietary requirement filter that u can add to your profile instead of manually choosing one!

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Andrew barker @AndrewBark89735]

@HelloFreshUK Can you follow me so I can send a DM

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Andrew barker @AndrewBark89735]

@HelloFreshUK as a new customer. Why do I receive a premium shipping charge £1.99 in addition to my normal shipping fee?

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Josh @JF0433]

@HelloFreshUK are you serious? You call this a spring onion? Arrived a few days ago and already wilted and so small…

[Customer Support Team ™ @HelloFreshUKDM]

@grak2828 Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team ™ @HelloFreshUKDM]

@grak2828 Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Grakk @grak2828]

Just wanted to share how upset I am with how @HelloFreshUK have handled a conversation this evening. I felt carbs were too high on their info so I contacted them, only to be told my subscription is now cancelled as it’s “clearly not working for me” #HelloFresh #Type1Diabetes

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Lord LJR @LordLJR]

@HelloFreshUK proper poor service when you sign up to hello fresh and give them 2 weeks to deliver your food and they can’t deliver on the planned date…. No wonder Gousto is better

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[cmacca @clairemacccc]

@emmarob2055 @HelloFreshUK Same here and live chat is dead chat - 30 mins just to say they will email me

[Customer Support Team ™ @HelloFreshUKDM]

@LordLJR Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[charl @charlieepotterx]

Don’t subscribe to @HelloFreshUK ! Refusing to cancel my order as I had an exception for being in hospital and now away on business for the next week. Absolutely infuriating to try and cancel your subscription on the app and no clear dates/times on chat bot for customer operation

[Customer Support Team ™ @HelloFreshUKDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Ryanfsr @ryanfsr91]

@HelloFreshUK Our delivery today was originally scheduled to arrive no later than 5pm.

Its now past 10pm, and its now scheduled to arrive at 11:30pm! This is not acceptable!