Sanctuary Housing

Our #CustomerService team is here to help with any queries. This page is managed 8.30-4.30 weekdays, except bank hols.

[Sanctuary Housing @HelloSanctuary]

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[Sanctuary Housing @HelloSanctuary]

@DJ7gaga Good afternoon,
Please accept our apologies, we have had an issue with our phone lines this morning. They are back up and running now.

Kind regards,
Kim - Sanctuary

[Sanctuary Housing @HelloSanctuary]

@Barbeux Okay, thank you for highlighting this. I will bring these concerns to the housing manager for them to investigate. Thanks Lew

[Sanctuary Housing @HelloSanctuary]

@Barbeux Good afternoon @Barbeux they don't have a date as of yet as this is waiting to be allocated. Which are the items indoor that you are referring to that propose a potential fire risk? Thanks Lew

[Sanctuary Housing @HelloSanctuary]

@Barbeux Good morning @Barbeux I have chased this further with our estates team, soon as I have a response I will update you. Thank you for your patience. Kind regards.

[Sanctuary Housing @HelloSanctuary]

@R_ViewMovies Hi Becca. Please DM us with details and your address. Thanks. SD

[Sanctuary Housing @HelloSanctuary]

@Barbeux raise a job.

Kind regards,
Kim - Sanctuary 2/2

[Sanctuary Housing @HelloSanctuary]

@Barbeux Good afternoon,
Thank you for contacting Sanctuary. The estates team have been contacted again to attend this to a matter of emergency, however we cannot advise of an appointment yet. We have not had a response from the scheme manager, however once we receive this we will 1/2

[Sanctuary Housing @HelloSanctuary]

@Barbeux Good afternoon,
I have asked the scheme manager to confirm that to us so we can get a job raised on the correct address, currently we do not know the location of this waste.

Kind regards,
Kim - Sanctuary

[Sanctuary Housing @HelloSanctuary]

@Barbeux sent an email to the scheme manager to query which flat number this is, allowing us to raise appropriately and gain access.

Kind regards,
Kim - Sanctuary 2/2

[Sanctuary Housing @HelloSanctuary]

@Barbeux Good morning,
A new job has been raised for the waste that is blocking the fire exit and I have contacted our estates team to attend this as a matter of emergency. The job reference number for this is 1005864996. Regarding the build up of waste in a residents property, I have 1/2

[Sanctuary Housing @HelloSanctuary]

@Harry78652900 Good morning,
Please can you send us your full name and address in a private message so we can look into this for you?

Kind regards
Kim - Sanctuary

[Sanctuary Housing @HelloSanctuary]

@Barbeux Good afternoon,
Thank you for confirming this. I can see a job has already been raised to our estates team on job reference 1005820320. They will attend to clear this soon.

Kind regards,
Kim - Sanctuary

[Sanctuary Housing @HelloSanctuary]

@Barbeux Good afternoon,

[Sanctuary Housing @HelloSanctuary]

@TraceyPepperP Hi Tracey. Please don't use obscene language when messaging us. Our social media usage policy makes it clear it will not be tolerated. If you could please DM us your neighbour's address we can look into this. Thank you. SD.

[Sanctuary Housing @HelloSanctuary]

@HeidiMarti76200 Hi Heidi. Could you please DM us with your name and address please and we'll look into this for you. Thanks, SD.

[Sanctuary Housing @HelloSanctuary]

@dreambankdrive Can we have your full address please for this to be raised?

[Sanctuary Housing @HelloSanctuary]

@dreambankdrive Please send us a private message with you name, address and contact details and one of the team will look into this for you.

[Sanctuary Housing @HelloSanctuary]

@Missbrighty86 Unfortunately these would have been the closest match to your existing ones that would have been available. We understand that cosmetically this does not look as thetically pleasing, however until the others fail there is little we can offer at this stage

[Sanctuary Housing @HelloSanctuary]

@southrunner24 Good morning, we would love to look into this further for you, please call our dedicated housing line on 08081683477 and a member of our team will be more than happy to help and liaise with your housing officer. Thank you - Rob Sanctuary SW