@Oxford_Tube If your app generates QR codes why can your website not? It’s 2023 not the 90’s. When buying from a reputable company you would reasonably expect to not have to worry about being refused boarding when you have a digital copy. Are you able to issue a refund?
@Oxford_Tube Hi! We bought our tickets in a rush on the website and don’t have access to a printer so were refused boarding and had to purchase new tickets. Why isn’t a QR code produced when buying online? Is it possible to please get a discretionary refund/credit?