HelpDesk Advisor

[HelpDesk Advisor @HelpDeskAdvisor]

@counter_neil Hi, thanks for getting in touch. We’re aware of some speculation online, but any itinerary changes are always communicated directly to booked guests by email once confirmed. If you haven’t received anything yet, please send us a DM with your booking reference

[HelpDesk Advisor @HelpDeskAdvisor]

@sykesjeff We’re really sorry to hear about your experience on Arvia. We understand how frustrating this must have been, especially during an unexpected delay. This certainly isn’t the experience we want for our guests. Please could you DM us your booking details so we can look into this.

[HelpDesk Advisor @HelpDeskAdvisor]

We’re really sorry to hear about your experience on Arvia. We understand how frustrating this must have been, especially during an unexpected delay. This certainly isn’t the experience we want for our guests. Please could you DM us your booking details so we can look into this.

[Jeff’s Wildlife Photography @sykesjeff]

@pandocruises why did you make us pay for drinks when we was stuck on Arvia for an extra 4 days due to no fault of my own, I went down to reception and it was a NO you still need to pay, absolutely shameful our first cruise and probably last, it was a nightmare ending.

[HelpDesk Advisor @HelpDeskAdvisor]

@nashio966 Hi, we’re very sorry for the issues you experienced onboard Arvia — that’s certainly not the standard we aim for. Please DM us your booking details so we can look into this and work on resolving the cabin and catering problems as quickly as possible.

[HelpDesk Advisor @HelpDeskAdvisor]

Hi, we’re very sorry for the issues you experienced onboard Arvia — that’s certainly not the standard we aim for. Please DM us your booking details so we can look into this and work on resolving the cabin and catering problems as quickly as possible.

[Ben Gittus-Nash @nashio966]

@pandocruises real fiasco onboard Arvia having finally arrived yesterday night (gmt -4) flight had Pringles for food (not great as I'm a diabetic) our cabins still occupied upon arrival. My mother allocated a temp cabin twice (both already occupied)

[HelpDesk Advisor @HelpDeskAdvisor]

@highpeakchris Kindly follow back for us to engage further via DM.

[HelpDesk Advisor @HelpDeskAdvisor]

Hi, thanks for letting us know and apologies for the inconvenience with the lifts on Iona. We’ll investigate this with the ship’s team right away. Please DM us your cabin number and any details you can share so we can follow up and keep you updated.

[Chris. @highpeakchris]

@pandocruises I’m currently on Iona. How come most of your lifts are out of service?

[HelpDesk Advisor @HelpDeskAdvisor]

@Pauldonny1983 We’re very sorry to hear about your experience aboard Iona and appreciate you bringing this to our attention. This is not the standard we aim for, especially during the holidays. Please DM us your booking details so we can investigate and make this right.

[HelpDesk Advisor @HelpDeskAdvisor]

We’re very sorry to hear about your experience aboard Iona and appreciate you bringing this to our attention. This is not the standard we aim for, especially during the holidays. Please DM us your booking details so we can investigate and make this right.

[Paul @Pauldonny1983]

@pandocruises absolutely disgusted with the service in board Iona for our Christmas holidays

Staff made a mistake and didn't link our rooms so they expected my 9 year old daughter to sit 10 floors apart for Xmas dinner

When we refused we got this for lunch...

[HelpDesk Advisor @HelpDeskAdvisor]

@Anni07932 Kindly follow back for us to engage futher in Dm.

[HelpDesk Advisor @HelpDeskAdvisor]

@wazzaowl Hi there, we’re really sorry for the delays during today’s embarkation. We experienced unexpected congestion at the terminal, and we understand how frustrating the wait was. Thanks for your patience — please drop us a DM with your booking details so we can look into this for you.

[HelpDesk Advisor @HelpDeskAdvisor]

Hi there, we’re really sorry for the delays during today’s embarkation. We experienced unexpected congestion at the terminal, and we understand how frustrating the wait was. Thanks for your patience — please drop us a DM with your booking details so we can look into this for you.

[Wayne M Shaw @wazzaowl]

@pandocruises what a shambles today on embarkment on Iona at Southampton. Nearly 3 hours from pulling into the car park to getting on the ship. What the hell happened today???

[HelpDesk Advisor @HelpDeskAdvisor]

@mjen30 “Hi @mjen30, we’re sorry you’re experiencing this. Please DM us your account details so we can check your login and help you access all excursions. We’ll get this sorted so you can book your trips smoothly.”

[HelpDesk Advisor @HelpDeskAdvisor]

“Hi, we’re sorry you’re experiencing this. Please DM us your account details so we can check your login and help you access all excursions. We’ll get this sorted so you can book your trips smoothly.”

[maria @mjen30]

@pandocruises hi I’m having issues viewing information of excursions when I’m logged in,quite a lot of them show no info and no booking option. It was ok 2 weeks. Help, as I’d like to book some excursions.

[HelpDesk Advisor @HelpDeskAdvisor]

@Leeelamoo Hi there, thank you for your feedback — we really appreciate you taking the time to let us know. Please could you follow us and send a DM with a few more details so we can pass this on to the right team?

[HelpDesk Advisor @HelpDeskAdvisor]

Hi there, thank you for your feedback — we really appreciate you taking the time to let us know. Please could you follow us and send a DM with a few more details so we can pass this on to the right team?

[Sophie @Leeelamoo]

@pandocruises just some feedback regarding the disabled spots in the theatre. I don’t think the plaques are very visible. We have a wheelchair user in our group and it’s a bit awkward asking people to move if they’ve sat there without realising. Please make it more obvious 🙂

[HelpDesk Advisor @HelpDeskAdvisor]

@chrislaz_82 Hi there, we’re really sorry to hear about this experience. Please send us a DM with your booking reference and the details of your refund issue so we can look into this right away.

[HelpDesk Advisor @HelpDeskAdvisor]

Hi there, we’re really sorry to hear about this experience. Please send us a DM with your booking reference and the details of your refund issue so we can look into this right away.