HelpDocs

We've moved over to Threads. Check out the link in our bio 💖

[HelpDocs @HelpDocs]

New year, new updates 🎆 A better code editor, export to Word, content filter for article updated time, and much more.

Check out our roundup video of the latest updates to the HelpDocs platform or read the full post over here 👉 https://t.co/iJBGgBhWfH

[HelpDocs @HelpDocs]

@jamesalexmorgan Hey James! Yep, we removed it as soon as we saw the news. I'm glad it's resolved for you now 🤗

[HelpDocs @HelpDocs]

Marijn—a web developer from The Netherlands—was frustrated with his web host's support.

This inspired him to found his own that was focused on its customers. With the aide of HelpDocs, https://t.co/GYiirY8PBc scales support👇 https://t.co/uVD7vfarY7

[HelpDocs @HelpDocs]

Our Spring 2024 update is flowering with brand new features, designed with your feedback in mind:

📈 Linkable stats
📃 Vastly improved PDF exports
⚙️ Session & saving improvements

Read the full post over here 👉 https://t.co/nItFYe4Q4C

[HelpDocs @HelpDocs]

Fancy a Knowledge Base template refresh? Check out our top tips for building one from scratch 🚧

Check out the full guide over here 👉 https://t.co/ltpm14bOV1

[HelpDocs @HelpDocs]

🏗️ Wanna revamp your Knowledge Base so it stands out from the crowd (or just works better for your brand?).

Take a look at our practical tips and tricks to get your team towards building a better self-serve experience for your customers ✨ https://t.co/ltpm14bOV1

[HelpDocs @HelpDocs]

Say hello to our latest integration: @aidesupport 🎉

Get customer insights and automate customer support operations. Paired with HelpDocs, you can use your Knowledge Base articles as a source to generate AI answers 🤖 🎫

Learn more over at https://t.co/nokvPoiSod

[HelpDocs @HelpDocs]

Things have changed recently for technical writers—they find their jobs expanded, and with new tools like AI, what does the role of the modern technical writer look like?

Check out our post to find out 👀 https://t.co/ik98pqWp6s

[HelpDocs @HelpDocs]

It's spring, so we've given our integrations page a little pizzaz 🧹✨ Check it over here 👉 https://t.co/4JFq0lgwRQ

[HelpDocs @HelpDocs]

From artisan water to custom-fitted jeans, e-commerce shops are a category in their own right. But support is one of their biggest sources of cost. How do you scale decent support whilst shipping orders? The first step is an FAQ page.

https://t.co/CEtdP8jERA

[HelpDocs @HelpDocs]

🌚 Tired of screen glare? Experience the comfort of Dark Mode! It's not just easy on the eyes but also saves battery life, enhances design aesthetics, and supports inclusivity. Dive into our guide on implementing Dark Mode in your Knowledge Base https://t.co/8bLhzH8VRt

[HelpDocs @HelpDocs]

Are you struggling to make your help documentation user-friendly and digestible? Do you wonder if you should include best practices in your knowledge base documentation? We've got you covered with our latest blog post! https://t.co/xQYPegi91B 🏂

[HelpDocs @HelpDocs]

We'll be honest—all Knowledge Bases have gaps. Heck, we have gaps in our and we run a Knowledge Base company. Here's how we analyzed our tickets to find and fill up those gaps 🕳️

https://t.co/Bsgcek6BgU

[HelpDocs @HelpDocs]

🤖 🧠 When you need to translate your Knowledge Base articles, it can be tough to decide whether you should go for machine translation or manual translation services.

We've got you covered! Check out our blog post where we break down the differences https://t.co/bx3NkuyckQ

[HelpDocs @HelpDocs]

Some folks asked if HelpDocs could be used for product updates. That made us think—should you use a Knowledge Base for product updates at all? It's not immediately clear, so we dug a bit deeper 🤔

https://t.co/bu4XudB5P6

[HelpDocs @HelpDocs]

📦 Self-service isn't always about a Knowledge Base.

Our latest blog post explores different types of self-service support, from proactive to reactive, and why person-to-person communication is still important. Check it out!

https://t.co/kDMte1PEFv

[HelpDocs @HelpDocs]

Is your Knowledge Base mobile-friendly? 📲💻🔍 If not, then you might be missing out on helping your audience wherever they are.

Check out our latest blog post that provides top tips for enhancing your user experience on smartphones and tablets https://t.co/iWIF6Mr09T

[HelpDocs @HelpDocs]

Embedding your Knowledge Base content in an iframe in your website or app can offer a seamless user experience.

Read more 👉 https://t.co/K00zuFUFd7

[HelpDocs @HelpDocs]

You might notice a few more videos if you've looked at our Knowledge Base recently.

Read more 👉 https://t.co/fMyqJRN4Bm

[HelpDocs @HelpDocs]

In negotiating rates, consider writers' performance on a specific test you set up, their ability to come up with new ideas for your technical documents, and their level of knowledge of your subject matter.

Read more 👉 https://t.co/mvIfKqAAf3