New year, new updates π A better code editor, export to Word, content filter for article updated time, and much more.
Check out our roundup video of the latest updates to the HelpDocs platform or read the full post over here π https://t.co/iJBGgBhWfH
Marijnβa web developer from The Netherlandsβwas frustrated with his web host's support.
This inspired him to found his own that was focused on its customers. With the aide of HelpDocs, https://t.co/GYiirY8PBc scales supportπ https://t.co/uVD7vfarY7
Our Spring 2024 update is flowering with brand new features, designed with your feedback in mind:
π Linkable stats
π Vastly improved PDF exports
βοΈ Session & saving improvements
Read the full post over here π https://t.co/nItFYe4Q4C
Fancy a Knowledge Base template refresh? Check out our top tips for building one from scratch π§
Check out the full guide over here π https://t.co/ltpm14bOV1
ποΈ Wanna revamp your Knowledge Base so it stands out from the crowd (or just works better for your brand?).
Take a look at our practical tips and tricks to get your team towards building a better self-serve experience for your customers β¨ https://t.co/ltpm14bOV1
Say hello to our latest integration: @aidesupport π
Get customer insights and automate customer support operations. Paired with HelpDocs, you can use your Knowledge Base articles as a source to generate AI answers π€ π«
Learn more over at https://t.co/nokvPoiSod
Things have changed recently for technical writersβthey find their jobs expanded, and with new tools like AI, what does the role of the modern technical writer look like?
Check out our post to find out π https://t.co/ik98pqWp6s
From artisan water to custom-fitted jeans, e-commerce shops are a category in their own right. But support is one of their biggest sources of cost. How do you scale decent support whilst shipping orders? The first step is an FAQ page.
https://t.co/CEtdP8jERA
π Tired of screen glare? Experience the comfort of Dark Mode! It's not just easy on the eyes but also saves battery life, enhances design aesthetics, and supports inclusivity. Dive into our guide on implementing Dark Mode in your Knowledge Base https://t.co/8bLhzH8VRt
Are you struggling to make your help documentation user-friendly and digestible? Do you wonder if you should include best practices in your knowledge base documentation? We've got you covered with our latest blog post! https://t.co/xQYPegi91B π
We'll be honestβall Knowledge Bases have gaps. Heck, we have gaps in our and we run a Knowledge Base company. Here's how we analyzed our tickets to find and fill up those gaps π³οΈ
https://t.co/Bsgcek6BgU
π€ π§ When you need to translate your Knowledge Base articles, it can be tough to decide whether you should go for machine translation or manual translation services.
We've got you covered! Check out our blog post where we break down the differences https://t.co/bx3NkuyckQ
Some folks asked if HelpDocs could be used for product updates. That made us thinkβshould you use a Knowledge Base for product updates at all? It's not immediately clear, so we dug a bit deeper π€
https://t.co/bu4XudB5P6
π¦ Self-service isn't always about a Knowledge Base.
Our latest blog post explores different types of self-service support, from proactive to reactive, and why person-to-person communication is still important. Check it out!
https://t.co/kDMte1PEFv
Is your Knowledge Base mobile-friendly? π²π»π If not, then you might be missing out on helping your audience wherever they are.
Check out our latest blog post that provides top tips for enhancing your user experience on smartphones and tablets https://t.co/iWIF6Mr09T
In negotiating rates, consider writers' performance on a specific test you set up, their ability to come up with new ideas for your technical documents, and their level of knowledge of your subject matter.
Read more π https://t.co/mvIfKqAAf3