The Help Desk at SFA

The Help Desk provides technical support to students, faculty and staff here at SFA. We also provide free repairs for student devices. 💜💻#SFAHelpDesk

[The Help Desk at SFA @HelpSfa]

Update - Service has been restored.

[The Help Desk at SFA @HelpSfa]

WebFocus is currently down as we apply updates. This message will be updated when the work has been completed.

[The Help Desk at SFA @HelpSfa]

This issue has been resolved

[The Help Desk at SFA @HelpSfa]

TimeClock Plus is currently down. We are working with the vendor to resolved the issue as soon as possible.

[The Help Desk at SFA @HelpSfa]

Beginning at 8:00 a.m. and ending at approximately 7 p.m. on Saturday, October 17, 2026, Banner Admin and Self-Service Banner will be unavailable due to maintenance. Additional information can be found here - https://t.co/FzKKwtq9Ot

[The Help Desk at SFA @HelpSfa]

Beginning at 8:00 a.m. and ending approximately noon on Saturday, October 10th, 2026 users may experience brief interruptions (up to 30 minutes) to some services. Additional details can be found here - https://t.co/aRkjIN5Zb2

[The Help Desk at SFA @HelpSfa]

Lumberjack Learning Lab 1 in the Ralph W. Steen Library now has a family friendly study carrel which will allow Lumberjack student parents to study while caring for their child. Please read more about it here -https://t.co/SvTEXJ601b

[The Help Desk at SFA @HelpSfa]

The Austin and Rusk buildings are currently without power. There is no ETA on when service will be restored.

[The Help Desk at SFA @HelpSfa]

WebFocus is currently down. We are working to restore service.

[The Help Desk at SFA @HelpSfa]

Beginning at 7:00 a.m. and ending approximately 9:00 a.m. on Saturday, September 5th, 2026 users may experience brief interruptions (up to 30 minutes) to some services. Additional information can be found here - https://t.co/LJ81bNZFBp

[The Help Desk at SFA @HelpSfa]

Banner Unscheduled Outage from 5 p.m. to 10 p.m. Saturday, September 5, 2026. Additional information can be found here. - https://t.co/T7naMzLr3F

[The Help Desk at SFA @HelpSfa]

Qualtrics is currently unavailable.  We are working with
the company to restore service as soon as possible.

[The Help Desk at SFA @HelpSfa]

The Help Desk will be open this Saturday from 10am to 5pm to assist students during move in. We are located in the library in Lumberjack Learning Lab 1.

[The Help Desk at SFA @HelpSfa]

The issue has been resolved.

[The Help Desk at SFA @HelpSfa]

Dynamic Forms is currently down. We are working on resolving the issue.

[The Help Desk at SFA @HelpSfa]

Beginning at 8:00 a.m. and ending approximately noon on Saturday August 8th, 2026 users may experience brief interruptions (up to 30 minutes) to some services. Additional details can be found here - https://t.co/IW3JGIjR8m

[The Help Desk at SFA @HelpSfa]

Beginning at 8:00 a.m. and ending at approximately 7 p.m. on Saturday, July 25, 2026, Banner Admin and Self-Service Banner will be unavailable due to maintenance. Additional information can be found here - https://t.co/hyLuF9i63Q

[The Help Desk at SFA @HelpSfa]

Hardware repair services for student-owned devices have been discontinued.
The Help Desk continues to provide full support for software, connectivity, and account-related needs. Additional information can be found here - https://t.co/mZ4SeGgZmZ

[The Help Desk at SFA @HelpSfa]

Beginning at 8:00 a.m. and ending at approximately 7 p.m. on Saturday, June 20, 2026, Banner Admin and Self-Service Banner will be unavailable due to maintenance. Additional information can be found here - https://t.co/ohCvHLxGiv

[The Help Desk at SFA @HelpSfa]

Beginning at 8:00 a.m. and ending at approximately 7 p.m. on Saturday, May 23, 2026, Banner Admin and Self-Service Banner will be unavailable due to maintenance. Additional information can be found here - https://t.co/RRqiM84Awk