@croissantwurst Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.
@andrewbarton61 Hi, sorry to hear this. Kindly follow back and DM us with the order number as well as your reachable phone number so that we can reach out and assist ASAP. Thank you
@StacieLevison We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
✔️ Passenger's full name:
✔️ Booking reference:
✔️ Ticket number:
✔️ Email address:
✔️ Phone number;
We look forward Regards ,