Hermann

[Hermann @HermannLonns]

@MyHeritage This is a templated reply. I need an actual refund confirmation, not a canned response.

[Hermann @HermannLonns]

Charged 129€ by @MyHeritage for a "Complete Plan" I never signed up for — no active use in 2 years, no visible subscription on my main account. Cancelled it and requested a full refund under your own 30-day money-back guarantee. Support ticket open since Aug 31, still pending.

[Hermann @HermannLonns]

@MyHeritage When the team is going to follow up?