Hester Rowell

York Hospitals Lead for Patient Experience. Promoting excellent communications and engagement in healthcare. Championing dignity and respect. All views my own.

[Hester Rowell @HesterRRowell]

@markgamsu @simonrac @lynnefriedli @mikechitty

[Hester Rowell @HesterRRowell]

NICE's Mark Baker @bbcr4today: An art & a science to medicine. The science helps us live longer. The art makes its delivery comfortable

[Hester Rowell @HesterRRowell]

@YorkTeachingNHS winners of @healthwatchyork Making a Difference Awards Liz Taylor, Pardeep Saini, Amanda Rudd

[Hester Rowell @HesterRRowell]

Saying sorry is hard to do - but so powerful when said sincerely - BBC News http://t.co/r7uZRIO9Eo

[David Gilbert @DavidGilbert43]

New Blog on my Patient Director role: focusing on what matters to patients http://t.co/vaUvDK8arh

[Mark 'BandDad' Lawrence @mark_jetson2005]

Thanks to the staff in A&E @YorkTeachingNHS this morning - In, assessed, treated and out in no time at all. & my cast's a great colour too

[Hester Rowell @HesterRRowell]

Patient experience and patient safety - hand-in-hand. Involving patients, families and carers in care.

[Hester Rowell @HesterRRowell]

+ve meeting with @HealthwatchNY David Ita - @YorkTeachingNHS looking forward to building a strong partnership for Patient Experience

[Hester Rowell @HesterRRowell]

Insightful intro to equality & diversity from @YorkTeachingNHS lead Margaret Milburn. Fairness Respect Equality Dignity Autonomy

[Hester Rowell @HesterRRowell]

@YorkTeachingNHS corporate induction today. Patient centred and inspiring introduction from Director Brian Goulding.

[Hester Rowell @HesterRRowell]

@YorkTeachingNHS Patient Experience Team looking at complaint response process. How can we make our letters clear and empathetic?

[Hester Rowell @HesterRRowell]

Meltingly hot in York today. @YorkTeachingNHS everyone working together to keep patients comfortable and hydrated

[Hester Rowell @HesterRRowell]

Working with @datixUK today on a new patient experience system for @YorkTeachingNHS Better logging & reporting = better responses & learning

[Hester Rowell @HesterRRowell]

@YorkTeachingNHS committed to openness and saying sorry if things go wrong #dutyofcandour

[Hester Rowell @HesterRRowell]

Your feedback matters @YorkTeachingNHS - thank yous mean so much to our staff

[Hester Rowell @HesterRRowell]

Our new @YorkTeachingNHS Knowing How We're Doing Boards are ready to go up in wards #openness

[RCN Students @RCNStudents]

You can do it! You make a huge diffference daily! #nursingquotes #RCN15

[Hester Rowell @HesterRRowell]

Great to see @HealthwatchNY promoting their work & listening to feedback at #Scarboroughhospital main reception today @YorkTeachingNHS

[Hester Rowell @HesterRRowell]

Spending time today with the inspirational @YorkTeachingNHS PALS team - true patient focus & commitment to their work

[Hester Rowell @HesterRRowell]

I'm official! @YorkTeachingNHS