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@SamsungMobile @SamsungEgypt I had no other option but to remove the factory installed screen protector myself because it was getting stiff and will cause damage to the display and currently has no protection for the inner display.
Extremely bad experience.

[Hiccup @Hiccup29O]

@SamsungMobile Is this the global standard for Samsung after-sales support? I bought a Galaxy Z Fold7, but when the factory screen protector needed replacement, @SamsungEgypt literally told me to search other Samsung branches myself.

[Hiccup @Hiccup29O]

@SamsungMobile @SamsungEgypt They then ignored my formal email complaint and my posts on X. Premium device, unacceptable support.

[Hiccup @Hiccup29O]

@SamsungMobile @SamsungEgypt especially for a flagship device. Is this really the level of after-sales support Samsung stands behind?
I had to remove the original Screen protector to avoid damaging the display since it's getting stiff and left without a screen protector now....

[Hiccup @Hiccup29O]

Dear @SamsungMobile, I'm escalating this because @SamsungEgypt has completely ignored every attempt to resolve my issue. I sent a formal email complaint, posted on X, and received no response for over 4 days.

[Hiccup @Hiccup29O]

@SamsungMobile @SamsungEgypt When I visited an authorized service center for my Galaxy Z Fold7, they had no replacement inner screen protector and told me to go search other Samsung branches myself instead of coordinating internally. Customers shouldn't be left to find Samsung parts on their own,

[Hiccup @Hiccup29O]

@SamsungEgypt Is this really Samsung's standard for after-sales support?

After 12 years with Apple support, I'm really starting to understand the difference between Apple Support and Samsung support.

although I chose to pick the latest and greatest from Samsung, yet the support is nonexistan

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Dear @SamsungEgypt, how can you sell a flagship Galaxy Z Fold7 while your authorized service centers can't provide one of the most basic replacement parts? Your solution was literally "go search other branches yourself." Then you ignored my email.

[Hiccup @Hiccup29O]

@SamsungEgypt Phone is working perfectly fine but without the inner screen protector for now

[Hiccup @Hiccup29O]

Dear @SamsungEgypt, it's disappointing that after purchasing a flagship Galaxy Z Fold7, your authorized service center couldn't provide a replacement inner screen protector, couldn't tell me which branch had one, and simply told me to search other service centers myself.

[Hiccup @Hiccup29O]

@SamsungEgypt I had no choice but to safely remove the original screen protector as it was getting stiff and posing a risk to the display

[Hiccup @Hiccup29O]

@SamsungEgypt Would also like to add that i sent an email and got no response in 48 hours.

[Hiccup @Hiccup29O]

@SamsungEgypt This is not the level of after-sales support expected from Samsung.

[Hiccup @Hiccup29O]

@oufashobeir IShowspeed in the background 🤣🤣🤣🤣

[Hiccup @Hiccup29O]

@NorddCapital @mog_russEN 🤣🤣🤣🤣

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@nalinrajput23 In terms or reliability, security, longevity, quality and battery life ... no.
But for gaming, windows 😂

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@AnxiousHolly Z Fold 7

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@fidexcode

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@fidexcode 6

[Hiccup @Hiccup29O]

@tarunvats33 Been on iPhone for 12 years...
Whats stopping me from coming back ?
- lack of customizations.
- Same design and shape over the years.
- lack of built-in AI features that actually works.
- jumping to Galaxy Fold 7 feels like a Phone, mini tablet combo that is impossible to move on