@TUIUK I have been told you can’t process my cancelation today, the team that can process it will be outbound calling only so You’ll keep my £6k until it’s my turn for a call and no one can answer complaints right now? Are you holding customer‘s money to help your own cash flow?
@TUIUK Are you planning to cover any late charges people incur on bills they cannot pay through you not issuing refunds and giving them back their money that they need in a fair time frame under your standard terms?
@TUIUK Are you planning to cover any late charges people incur on bills they cannot pay through you not issuing refunds and giving them back their money that they need in a fair time frame under your standard terms?
@TUIUK I have been told you can’t process my cancelation today, the team that can process it will be outbound calling only so You’ll keep my £6k until it’s my turn for a call and no one can answer complaints right now? Are you holding customer‘s money to help your own cash flow?
@CostaCoffee This is a build up of frustration over the past 8 months. Why bring it up in store as the managers move at an equally slow pace? #training