tuiuk

Got a question? We’re here to help, 8am-8pm, 7 days a week 😊

[tuiuk @TUIUK]

🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688

[tuiuk @TUIUK]

@lincoln12345642 Hi Lincoln, its lovely to hear from you💙. When you fly with TUI Airways, you can share your luggage allowance with other people on your booking. Just remember that each individual bag must weigh no more than 25kg. 🧳^Laura

[tuiuk @TUIUK]

@kevlfc76 Hiya Kev, sorry for any frustration caused💙. I can see that you are contacting us regarding a river cruise, if you give the River cruise team a call on 0203 451 2688 and select river cruise this trained team will happily assist further. ^Laura

[tuiuk @TUIUK]

@CraigLiddl60878 Hiya Craig, its lovely to hear from you💙. Can you DM us with your booking details and we will be able to assist further with this.📱^Laura

[tuiuk @TUIUK]

@tanyaj_h Hi Tanya, thanks for contacting us💙. I am so sorry to hear this has happened whilst travelling with us. Can you DM us with your booking details so we can assist further. 💙^Laura

[tuiuk @TUIUK]

@HutcheonJoe Hi Joe, I am so sorry to hear that you had this experience whilst away with us💙. If you would like us to look at this further to assist can you DM us with your booking details please. ^Laura

[tuiuk @TUIUK]

@kevlfc76 Hi, Again I am so sorry to hear this. Please send us a DM with your booking details and we’ll be happy to take a closer look for you. ^Laura

[tuiuk @TUIUK]

@IanPaulClark Thank you Ian. 💙^Laura

[tuiuk @TUIUK]

@BrianCarroll63 Hi Brian, I am so sorry to hear this. Can you DM us with your booking details and our team will be happy to assist further. ^Laura

[tuiuk @TUIUK]

@thereal_werdna Hi, We're sorry to hear you're disappointed with the outcome. If you'd like your case to be reviewed again, please reply to the latest email or use our feedback form and the team will take another look. ^Heul

[tuiuk @TUIUK]

Hi, we completely understand how frustrating it is to have changes confirmed so close to your cruise. River conditions can change regularly, so arrangements are reviewed before customers are contacted to make sure we’re providing the most accurate information available. Please send us a DM with your booking details and we’ll be happy to take a closer look for you. ^Heul

[tuiuk @TUIUK]

@sarahlou24xxxxx Thanks again Sarah Lou. ^Laura

[tuiuk @TUIUK]

@TJC369 Hi, our balance reminders are automatic, so it may have crossed over with your payment. Send us a DM and we’ll check for you. 😊 ^Heul

[tuiuk @TUIUK]

@JennyDrew29 Something definitely doesn’t look right there, Jenny. Pop us a PM with your booking details and we can check this for you 😊 ^Heul

[tuiuk @TUIUK]

@Aponeill Hi Antony, I'm sorry to hear you're having trouble accessing your account. Please send us a DM if you haven't already, and we'll be happy to take a closer look for you ��💙 ^Dan

[tuiuk @TUIUK]

@thereal_werdna Thanks for sending us a DM. We'll take a look and get back to you as soon as possible. We appreciate your patience and feedback while we investigate this further
^Dan

[tuiuk @TUIUK]

@RutterPlumbing Hi there, a new departure time hasn't been confirmed just yet. As soon as this is available, the team will send you another update. ^Niamh