@StarlingBank@AnneBoden Really Love your bank…. But why do you keep reporting cheques refused by issuer because they forgot the ‘Ltd’ on the payee. Surely there has to be some flexibility ?
@cubwolf@StarlingBank Reported exactly the same issue on the business side to @StarlingForBiz this morning. Do you know what bank they use? We are struggling with Barclays/HSBC/Lloyds & Santander .... so far!
@StarlingForBiz @AnneBoden I love your bank but I don’t believe that support are taking our issue seriously. It’s almost as if we are dealing with a chat bot. We are not always getting paid because customers get this message using the new #ConfirmationOfPayee system. #HELP
It’s happening with Barclays/Santander/HSBC/Lloyds customers. I appreciate what you are saying but given fraud customers are rightly concerned about changing details especially where there is now a system which is meant to protect/verify account details. Why is this happening ?