Hilton Walker

Demanding paying customer. Social Media Activist. This channel used to raise service issues with corporates.

[Hilton Walker @HiltonWalker]

@AirbnbHelp Done

[Hilton Walker @HiltonWalker]

@Airbnb @AirbnbHelp Hardlyever that I am at a loss but to receive a note saying that a booking for four guests staying 7 nights is just cancelled the moment they are to check in without alternative accommodation being held is just unbelievabke. Then to say I must solve!!

[Hilton Walker @HiltonWalker]

@Afrihost How’s that update looking -12:06… #notholdingbreath

[Hilton Walker @HiltonWalker]

@Afrihost I am saddened how I have to keep following up with you for updates on a critical fault logged days ago. Would be nice for you to surprise me with info on it being fixed for a change.

[Hilton Walker @HiltonWalker]

@vumatel Done

[Hilton Walker @HiltonWalker]

Hey @vumatel - @Afrihost are going to cost you a customer #servicefail

[Hilton Walker @HiltonWalker]

@Afrihost Awesome! Now that is truly appreciated. A definitive time and promise. Thank you!

[Hilton Walker @HiltonWalker]

@Afrihost Surprise me and restore my faith. It’s at zero so lots of potential for you to shoot the lights out here. Appreciate your efforts

[Hilton Walker @HiltonWalker]

@CyrilRamaphosa Just a pity that our road and rail infrastructure is falling and has failed. Security and rule of law lacking and unemployment continues to sky rocket. But otherwise a great country to invest in. #saddenedcitizen

[Hilton Walker @HiltonWalker]

@elonmusk When is it coming to South Africa again?

[Hilton Walker @HiltonWalker]

@Afrihost @vumatel @Vodacom111 You have had since Wednesday with promises that it would be resolved in 24hrs each day when I call for feedback (noting no feedback sent from your side) so despite your assistances of no stone being left unturned how can this be taken at face value? Trust you understand my doubt

[Hilton Walker @HiltonWalker]

@vumatel and @Vodacom111 the tech @Afrihost just though you under the bus with your merger being described as a “nightmare” for them. Cool partners. Frustrated customer. #servicefail

[Hilton Walker @HiltonWalker]

4 days of no connectivity and @Afrihost solution? “Keep your phone next to you and off silent” 1st world service right there. They deserve another award. Not #servicefail

[Hilton Walker @HiltonWalker]

@Afrihost tech response to asking when a 4 day old fault will be resolved “Keep your phone next to you and make sure it isn’t on silent” … really? That’s the best solution? 🫣

[Hilton Walker @HiltonWalker]

@Afrihost... I give up

[Hilton Walker @HiltonWalker]

@Afrihost how is that a fault logged witha. SR ref number 3 days ago only gets logged 48 hours later to be attended to ? and then customer still told he needs to just allow time to have this attended too?

[Hilton Walker @HiltonWalker]

@Jennnyyyyyy 35

[Hilton Walker @HiltonWalker]

@Afrihost 3 days ago I was advised that my fault would be actioned within 24hours... the maths isnt lining up...

[Hilton Walker @HiltonWalker]

@MBonvoyAssist done

[Hilton Walker @HiltonWalker]

@MarriottBonvoy Oh Boy...Singapore Westin really messed up... questioning why I booked this hotel again, why I have stayed over 200 nights with Marriott & if I should cancel my June reservation now for this hotel too... #FAIL #pity