Alice Hockley

[Alice Hockley @HockleyAlice]

Discover how @Cyprus_Airways embraced Enghouse Interactive's #CCaaS solution to handle rising call volumes while expanding its flight network. Seamless service meets ambitious growth in this aviation success story. ✈️💬 #CustomerService #AviationTech https://t.co/mV9dryr3mo

[Alice Hockley @HockleyAlice]

📢 We are pleased to share the news that Enghouse has achieved successful completion of the Lifesize Acquisition, which represents a significant enhancement to our Cloud Contact Center and Video businesses!

Read more here 👉🏼 https://t.co/KNnjV0OsYS

#acquisition #technology

[Alice Hockley @HockleyAlice]

Want to find out what your peers are asking about integrating a #MicrosoftTeams contact centre? Read our latest blog here for more info:

#contactcentre #CX #Teams #Microsoft https://t.co/9iQ3XhlHDL

[Alice Hockley @HockleyAlice]

Join us at #Commsverse, the ultimate #MicrosoftTeams community event where we will be showcasing our natively integrated #contactcentre solutions. To be part of this amazing event, register here:

#CCaaS #privatecloud #Teams #Microsoft https://t.co/mgoSQ29Wc7

[Alice Hockley @HockleyAlice]

Recording customer interactions is essential to improving productivity, increasing satisfaction and better understanding customer needs ☎️ In our recent #blog we discuss the three options to integrate #callrecording with #MicrosoftTeams https://t.co/SoScnEpZOU

[Alice Hockley @HockleyAlice]

What is #CCaaS and how does it improve #customerservice? 🤔 Our latest #blog shares insight into how investing in #CloudContactCentre as a Service improves flexibility, efficiency and agility for agents and customers! https://t.co/V8CvijjLvh

[Alice Hockley @HockleyAlice]

Keen to learn how to best integrate your #contactcentre with #MicrosoftTeams? Join our latest Tech Clinic as we’ll be answering your questions live to help you create an intuitive contact centre that delivers a premium #CX

#microsoft #teams #technology https://t.co/EtfF9z9vag

[Alice Hockley @HockleyAlice]

We are only 1 day away from the launch of our #webinar series - #Microsoft Teams Tech Clinic 📅 Join us on May 11th at 11AM BST and learn the benefits of a Teams #contactcentre and examine the latest #MicrosoftTeams Native Integration! https://t.co/rosCtCpHDj

[Alice Hockley @HockleyAlice]

Is your #contactcentre ready for #MicrosoftTeams. Join @EnghouseInterac for a deep-dive into the latest #Teams Native Integration with our Enghouse contact centre hosted by our solutions expert Peter Fedarb. Register here: https://t.co/bVhevaJ6gN

[Alice Hockley @HockleyAlice]

We recently invited consultant Nerys Corfield to discuss what she is currently seeing on the ground in UK #contactcentres 👀 To read all about Nerys' expert insight on the view from the frontline, check out her #blog here:

#customerservice #CX #technology https://t.co/DplJxV5Qu7

[Alice Hockley @HockleyAlice]

#customerservice is central to the success of every organisation ⭐ If you want to ensure you are delivering the experience that your customers demand, choose @EnghouseInterac and let us help you achieve this:

#contactcentre #CX #customerexperience https://t.co/j0wB5cpy89

[Alice Hockley @HockleyAlice]

Did you know that integrating your #contactcentre with #MicrosoftTeams can have great benefits driving a better, more unified and efficient experience for customers 💪🏻 If this is something you are keen to achieve, download the @EnghouseInterac guide now: https://t.co/aLEZwJIkPA

[Alice Hockley @HockleyAlice]

Do you want your #ContactCentre to stand out from the crowd? 🔝 Then you can't miss @EnghouseInterac's webinar on Thurs 9th March 2023 at 6pm GMT/

Save your spot: https://t.co/acj5QgZ4Ox #webinar #cx #customerengagement #cloudcommunications https://t.co/IPQLBa0oyI

[Alice Hockley @HockleyAlice]

@EnghouseInterac recently identified 5 areas where #Teams delivers #contactcentre #ROI to build a compelling business case for implementing it within #customerservice 🤯 The cost and time savings outlined in our guide are simply mind blowing! Take a look: https://t.co/r8OIxYlBxW

[Alice Hockley @HockleyAlice]

Enghouse's Simon Adnett recently joined @callcentrehelp to explain how to use first contact resolution (FCR) to eradicate the redial ☎️ If this is something your organisation is keen to achieve in 2023, read the full article here for more info! https://t.co/WtTC1yqj6X

[Alice Hockley @HockleyAlice]

@flickygunner__ Do not trust this scammer!

[Alice Hockley @HockleyAlice]

If you're looking for more insights into integrating #MicrosoftTeams with the #contactcentre in 2023, hold tight, you might want to watch this 👀 @cxtodaynews' Charlie Mitchell recently joined Enghouse's Dave McDowell to discuss the options available: https://t.co/EtSe9C5p9e

[Alice Hockley @HockleyAlice]

Didn't manage to catch our latest #webinar on our natively integrated #contactcentre for #MicrosoftTeams - don't stress, it's now available on demand 💻

#Microsoft #communications #technology https://t.co/y1w4xzLGyJ

[Alice Hockley @HockleyAlice]

Tomorrow we will be running an exciting free to access #webinar at 9am GMT 💻 Hosted by our Director of Product Management, Anna Stokes learn more about our native #MicrosoftTeams Contact Centre and supporting solutions via @callcentrehelp https://t.co/DY2ge00rkZ

[Alice Hockley @HockleyAlice]

Thinking about enabling #MicrosoftTeams for your contact centre? Look no further - check out our natively integrated solution by signing up to our latest #webinar now!

#Microsoft #Teams #software #communications #contactcentre https://t.co/Jsaq8MKkxR